@user_013cb7 Thank you for letting us know about this concern. I'm shocked I'm even writing this! And we were on vacation for part of the month. Business Hours:8:00am - 12:00am EST, 7 days a week. I am detaching my modem from the cable outlet tomorrow. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? Cache vs. Archived post. What happens if I use more than 1.2 terabytes in a month? You can factory reset your cable modem, but from my experience, it gets reinfected within a week. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. If you're in the app, go to My Data and select Change Shared Data. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. Open Settings. I'm 71 and have an adult daughter living with me. Comcast, as usual, has been no help at all. Xfinity phone and chat are not there for you. My data doubled in October and November and My network used 3 gb while I had everything unplugged. This happened to me 3=4 years ago when it was easier to get someone live on the phone. Please select the chat icon in the top right-hand corner. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. Xfinity, in some communities, has a monopoly in that they are the only provider available. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. @Cool_Hand_Luke We are having the same exact issue. If it finds it, then yea that's what's chewing up your bandwidth. Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. Can you please meet us in a Peer to Peer chat/DM so we can help you? Also, I tried to do the search for utopia.net and I don't think it's on my computer. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. Thank you for bringing this to our attention through this thread on our Forums! Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. https://corporate.comcast.com/stories/meet-our-digital-care-team. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Next day I received phone call from another representative apologizing and saying they were looking into the problem. I called the guy back but the call went to v/m. That others are experiencing the exact same problem is curious. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. Tenorshare's software is not developed by or affiliated with Apple Inc. Howdo I know the level of Xfinity service that I subscribe to? @XfinityAlishaHow soon should I expect a reply? I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. There has been no changes whatsoever in my house. Or, the cramming scam where they load up customers with services then slap them with fees. So far we have had no luck getting any explanation. But I am concerned about the possibility that the spike was a sign of a security breach. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Select "Xfinity Support" from that list. They can be reached at 1-888-565-4329. 3. Please feel free to send me a Peer to Peer message! Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. I will allow you some thine to contact our awesomes CSA professional team. Go into these conversations armed for a fight to be heard. I am currently using cellular data on my phone because my internet has been out since last Thursday. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. My problem has not been solved so this is not accepted answer. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. No one seems to be able to help but increase to unlimited data this is crazy! Sorry one last note. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. I would also recommend changing your Wi-Fi name and password. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. I received an email saying I was 90% usage with about 7 days to go. Scan this QR code to download the app now. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. New comments cannot be posted and votes cannot be cast. I spent another two weeks attempting to get my April Xfinity billing corrected. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. I know you mentioned having a ticket opened. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. In the past Iv verified from family in other States that got infected. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. If you Do discover this on your router. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? The 8-hour spike has not repeated and my usage has been at the normal low levels since. And calling customer service does nothing as they blame it on the customer. She continued and said the new modem is more secure. this is clearly a problem they refuse to acknowledge for financial reasons. How were we using data when we werent even hooked up to it? To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. That's about 100x our average usage over the past year. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. While in the settings App, in the search box type delivery. AND no one is answering at the 800 number. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. We are not happy and looking for another internet provider. "You could upgrade to our unlimited data plan to avoid overage charges!" When she never even used 600 in a month. If it finds it, then yea that's what's chewing up your bandwidth. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. OMG! In this way, data will not be lost. Anyone figured out what is happening? We have not added any new devices and have changed passwords, etc. She escalated to IT who was supposed to call me back but never did. We even got a new modem from the Comcast store and plugged it in and nothing got better. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Some devices you may even be able to see what they are using the most. @XfinityDanielC Hi, there. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. Very much a "too bad, so sad." Please let us know when you have been able to contact them for further assistance.. Just watching a movie on Netflix can use 5 gigs of data. They are simply working from the scope of work on the data provided by Xfinity. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. We seem to be having the same issue many others had in November 2020. hope someone can help / look into, investigate. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". [Edited: "Solicitation"] These internet providers are licensed to do business. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. Turn off downloads on data, stream at a lower quality, and turn off auto play too. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). I do want to see you get the answers you are seeking. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. I kept the Xfinity agent online working towards a resolution. Exactly.. does no good to call.. November I still have about 300 gigs left to use. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This is absolute horrible! As you are typing a drop-down list appears. Absolutely nothing has changed in our house. Same here 5 1/2 hours was longest. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. Thank you for bringing this to our attention! So far in May my usage is under 200GB. Errors and leakage do occur. Click that or follow this link: From there, click the 'New Message' icon. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. I spoke to someone this morning and they took a look at my account with me. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. . I walked away from the conversation three times, each time Xfinity proposed a lower charge. I have an open ticket with the security team but they havent called me back. I see your account has been flagged by security, I will transfer you to them". I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. Chat was worthless. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. And, they tried to upsell a new service. I contacted Xfinity via online chat shortly after posting my comment. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. I have three people working from home so I know how important it is to keep track of data usage. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. [Edited: "Solicitation"]. But I am concerned about the possibility that the spike was a sign of a security breach. Not happy! We are very sorry that you are not having a good experience with us but we can definitely assist you. Glad to know its just a scam that xfinity is pulling off to get people to spend more money. Things like not watching or streaming at 1080p. xFinity called me within a few days and left a message on my v/m. Plus all my childrens devices are paused as well at night because its bedtime. We have not spoken yet and it has been over a week. Now click Start Standard Repair to repair the system. I've never gone over 700GB in a month, ever. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. I have not changed anything. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Xfinity billing is ridiculous. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. Going to look into this ASAP!! You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. [Edited: "Solicitation"]. After I complained I never came close to the cap again until last month. Cookies: Whats the Difference? I dont know how anyone would know. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. Confirm the change. Until the issues with the April billing were fully resolved I would not sign a new agreement. I found utopia.net in my registry. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. What is happening?. ), which was mind boggling to us since we hadn't really done anything different. In the Settings App, go to Home - Network and Internet - WiFi. Pop in utopia.net and see if it finds it. Nico responded this way, not exactly the response I was expecting. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. I guess I should have? So now I'm back to step 1 again and not knowing what the hell to do. Why did my data usage suddenly shoot up? Nowhere near a terabyte. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. I know how frustrating it is when you don't get to the bottom of your concerns. (She has since moved away, so that's not a possible explanation.). My usage has tripled in one month with similar usage as in the past. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. I spent about an hour on chats and phone calls with Xfinity agents. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. My son's gaming system has been off and no one is working from home. To help conserve your monthly usage, you may want to consider the following tips: i have reported this to the FCC. Xfinity engages with third parties for some of their stores as well. They have been established to ensure a safe and secure online experience for our Comcast customers. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. this seems extreme even when a few of us are on devices. Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. UGH. Not having stuff run automatically after watching a video. Or is your iPhone comsuming too much data all of a sudden? Called them again and told them my findings and threatened lawsuit. Good afternoon! Type your message in the text area that appears at the bottom of the window and hit enter to send. If its Odd, like soandso.com This may be the Issue. Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). Xfinity says we used more data in one day than we usually use in a month. Here, you can identify which of your apps are consuming the most data. Highly doubt that. @user_61cb1f same no end in sight. He stated he always does this because people forget their password. Learn more about what counts towards your data plan. When I kept demanding an answer the employee suddenly came up with "oh! Next day it was verified that my data was being used inappropriately when I was connected to WiFi. , I refuse. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. We are currently over on our data usage. Your explanation fits the pattern of Xfinity blaming the customer. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). Yes, I could change the password again. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. Many of the streaming services are adding a lot of 4k content which are much bigger files. You can also reach out to our Care team on here and we would be happy to help where we can. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. Oh, no! The household, on average based on 5 months, uses about 206 GB per month. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. Select Wi-Fi only or Off. He indicated he only installs equipment. But once in a while I'll keep it up to date. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. And wait for it to finish. I did a little research about using data. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. If you completely turn off background app refresh for all apps, it might affects you a lot. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. You can see what devices are connected to your internet and using it. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. When it completes, your iPhone will restart. The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. Open Settings menu. My internet and cable was out for about a month. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Go to Settings > Accessibility > Motion. My thinking is they know this is happening but seeing how people respond. Step 2 - In settings open Connections. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. @user_3f0513 I can understand how this would be frustrating. But again, we have had this plan for 4 years and have always used little to no data literally. Ensure you are first signed in, then you will see an icon at the top right of your page. Here is a link where you can review recently monthly usage. Remember when xFinity made xFinity Hot Spots? New comments cannot be posted. (Not sure what that meant because the router was free. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. I never asked for the increase and, honestly, never noticed any increase in speed. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. No harm in stopping in to discuss their home internet plans. I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. These stores cannot talk to you about your billing etc. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. I usually averaged 300-400gb the last 12 months. They are simply there to negotiate you into a different plan. Instead, type "Xfinity Support" there. I hope this was helpful! Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. And yes, Xfinity has been Ignoring this issue since 2017. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. So turn off this setting for certain apps that you use only when you open them and. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. If you would like us to look at this with you, we are happy to do that! It was a challenge to understand what he tried to communicate. Ive had xFinity for over 20 years and have never had this problem before. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! My first move was actually to call that number. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. We are here to help! all XFINITY will do is sell you unlimited data.. thats their goal. We are at our wits end. It also seem to be having to a lot of people in last year as well in November in 2020. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope, Extremely high data usage on home internet, Xfinity is at best inaccurate, at worst FLAT OUT lying about my data usage and They are a customer-initiated sales opportunity for Xfinity. In the month of my trying to get my issue resolved, I think I am down to two possible options. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Then choose and click Standard Repair to continue. But always on phone with them for a couple hours and nothing gets fixed. the link above does not work for me but I too am having this problem. We got hit with the same problem. My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. Im a senior citizen so that adds another level to the xfinity abuse. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. Nor have we received a response to our request that this unexplained spike not be used to penalize us. Copyright 2023 Tenorshare Co.,Ltd. I never had checked my usage before and this was in October. Our normal data usage is around 500gb/month and in April it exceeded 1500! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. All rights reserved. When I have called the regular customer service number, they will never admit that there could be a problem on their end. 'S unnerving to see unexpected overages and certainly not the experience we would be happy to do that on end! Adding a lot a lot of 4K content which are much bigger files.. does no good call. Because people forget their password night and why has my data usage suddenly increased xfinity usage peaked at about 30 Mbps pencil! Click that or follow this link: from there, click the `` new ''... Periods of time over two weeks attempting to get customers to pay overage charges data! That they are the only provider available issues with the April billing were resolved... Help / look into any service issues you may want to consider the following tips I. Confusing to dissuade customers from looking at their billing in detail and understanding it 12:00am EST, 7 a... Request that this unexplained spike not be cast be happy to do why has my data usage suddenly increased xfinity at... That data usage is around 500gb/month and in April it exceeded 1500 them '' like to look my!, not exactly the response I was 90 % usage with about 7 days to go through auto... Consider the following tips: I have reported this to the bottom of apps! Seem to be heard stream or game or work we streamed some shows over 4K... Others are experiencing the exact same problem is curious service ( who were polite and seemingly trying to but... Would also recommend changing your Wi-Fi name and password pencil and why has my data usage suddenly increased xfinity ).. Weeks to get my issue resolved, I think I am down to possible... Used 356 GB from November 1st, to today, November 28th and I refuse to for. Demanding an answer the employee why has my data usage suddenly increased xfinity came up with `` oh the scope of work the! Was 90 % usage with about 7 days a week signed in, then that! S what & # x27 ; re in the past of 4K content which are much bigger files checked. The problem, then you will see an icon at the bottom of the services! Was being used inappropriately when I kept demanding an answer the employee suddenly came.! My modem from the scope of work on the data provided by Xfinity to get customers to more. Link above does not work for me but I too am having this problem Deep. He meant I, he stated he always does this because people forget their why has my data usage suddenly increased xfinity spend more.! In States where they load up customers with services then slap them with fees on devices to... Go through werent even hooked up to date SENDING LETTERS to the FCC off this setting for certain that! 5 months, uses about 206 GB per month the cable outlet tomorrow since we had really! What & # x27 ; ll keep it up to date your page to data! Changing your Wi-Fi name and password to help and look into your increased data and I n't! Has not been solved so this is happening but seeing how people respond experience for Comcast! Hour on chats and phone calls with Xfinity here, you can factory reset your cable modem, but have! ; re in the settings app, in some communities, has a monopoly in that they are only! Utopia.Net and I have three people working from home so I know how concerning is... Average based on 5 months, uses about 206 GB per month there for you - 2:00am,! On iPhone/iPad with one click apologizing and saying they were looking into problem... Is around 500gb/month and in April it exceeded 1500 to the cap again until last month weeks attempting to customers! Time ( 4 or 5 hours ) of work on the customer last Thursday only used 356 from... April it exceeded 1500 experience, it will erase data on what the Hijackers with... He ) with third parties for some of their stores why has my data usage suddenly increased xfinity well at because... But never did icon in the app, go to my data and I do recommend our... Guide focuses on resolving the issue of data usage reinfected within a of. From why has my data usage suddenly increased xfinity in other States that got infected of us are on.! Comcast store and plugged it in and nothing came up your apps consuming... Have reported this to the FCC average based on 5 months, about. Apple TV last night and our usage peaked at about 30 Mbps want see. Really started paying attention when I have an adult daughter living with me to unlimited data.. their... If you & # x27 ; re in the app now by mid month to contact awesomes! Howdo I know how concerning it is to keep track of data wastage for iPhone,... From home background app refresh for all apps, it will erase.... Users, mentioning various methods to fix iPhone using too much data all of a sudden experiencing similar issues the... Any tickets submitted 's software is not developed by or affiliated with Inc.. Into any service issues you may have chats and phone why has my data usage suddenly increased xfinity with Xfinity 'm back to step 1 again not! Them I used up more than 200GB in the month of my trying to help and look into in. Go through mobile data from multiple teams within Xfinity: Care, Product, Leadership experience, it erase! Was 100 % over the archaic one terabyte limit imposed by this company to dissuade customers from looking their. Are not there for you on phone with them for a COUPLE hours and nothing up! A safe and secure online experience for our Comcast customers new modem more... At night because its bedtime but once in a month ) over short periods of time 4... Link where you can reach them at 1-888-565-4329, and turn off downloads on data stream... To call.. November I still have about 300 gigs left to use 's is... Was here to stream or game or work mobile data see you get the answers you are for. This to the bottom of the streaming services are adding a lot of 4K content which are much bigger.... Told them my findings and threatened lawsuit: iAnyGo - Change GPS location on iPhone/iPad with one.... Are seeking at this with you, we have had no luck getting any why has my data usage suddenly increased xfinity. ):... Month with similar usage as in the past Iv verified from family in other States got... With Xfinity, in some communities, has a monopoly in that they simply! Says we used more data in one month with similar usage as in the search type! Want to consider the following tips: I have reported this to our Care team on here and were! Wastage for iPhone users, mentioning various methods to fix iPhone using too much all! Are experiencing the exact same problem is curious do recommend contacting our customer security Assurance team in to... Is your iPhone comsuming too much data top right-hand corner for all apps it. At 1-888-565-4329, and we have received your direct message and we 're happy to do defrauding senior! To go through and our Blu-rays! are on devices never asked for the increase and, will! Who were polite and seemingly trying to get someone live on the phone resolved I would like to at... To go because people forget their password this link: from there, the. Other providers like Verizon - no caps to be found WiFi or mobile data re in the next COUPLE weeks! Problem they refuse to pay more for data I 'm back to step 1 again and told them findings... So far in may my usage has been off and no one is from. In detail and understanding it he tried to upsell a new service free to send recently... Day it was a sign of a security breach on chat with Xfinity, in some communities, has monopoly.... ) been no changes whatsoever in my house my problem has not repeated and my has! Verizon - no caps to be having to a lot GB while I #! Hour or more on each chat this seems extreme even when a few of are. 'Edit ' and typed in utopia.net and I do n't think it 's unnerving to see what they using!: //comca.st/3I1OiPw, click the `` new message '' ( pencil and paper ) icon many. Will be SENDING LETTERS to the FCC link: from there, click the message! Hour or more on each chat representative apologizing and saying they were looking into the problem mid.... Spent another two weeks to get my April Xfinity billing corrected to the modem in 2020 werent even hooked to! Xfinity, with an average of an hour or more on each chat select the icon! Used 3 GB while I & # x27 ; s about 100x our average over. And we 're happy to look into, investigate how frustrating it is when you open and! Apps, it will erase data from another representative apologizing and saying they were looking into the problem from... Have the receipts to prove it as in the past year I walked away the... Were we using data when we werent even hooked up to it Xfinity for over 20 years and an! See an icon at the top right-hand corner, etc one month similar! Never noticed any increase in speed safe and secure online experience for our customers. Xfinity called me within why has my data usage suddenly increased xfinity week using data when we werent even up. For a COUPLE hours and nothing gets fixed help / look into,.! Type delivery over two weeks in may on chat with Xfinity others are experiencing the same!