A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. When the logs are in use the damper must be fully open. No. Installation and Service - Our dealers are trained to install and service the products that they sell. 6. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. Also make sure the circuit breaker is not tripped. Additionally, burning wood voids the warranty of the hearth kit. View a video demo on the RC300 wireless remote. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. Never use any abrasive cleaners or cloths to clean your glass. Can I add a fan to my wood-burning fireplace? Check with your local dealer on availability of doors for older models. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. Also check the installation manual for any other potential openings that may need to be shut. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. 1) Batteries do not have enough power or are installed incorrectly. Can I convert my standing pilot fireplace to an IPI system? Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Make sure the glass is securely clamped on, at all points, prior to replacing the front. CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT. Should I have any type of inspection done to my fireplace or insert? Lastly, the installation and set up of a product requires very specific installation and operational accessories. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. Dust can cause odor. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. How can I install gas logs if my gas line comes in from the left side? These screens are available through your local dealer. Next, the wall switch takes priority over the remote control. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. Can I burn unvented logs in my wood-burning fireplace? It pulls 100% combustion air to feed the fire from outside the home. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. No. The fan control can be found in the control area behind the lower louver of the fireplace. ** Note: Some valve assemblies may be inverted in their brackets. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs. Why will the blower not turn on right away? {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"dhl0cpgnaqrhetr3d3xzdsg5","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"188.132.204.22","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"TR","PostalCode":"N/A"}}. Our fans are purposely designed at lower CFMs (cubic feet per minute). This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. Can I install a traditional or plasma TV above a gas fireplace? If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. This is normal in the first few minutes of operation. For assistance with this, contact your dealer. Malfunctioning Oxypilot 4. It is very important to clean your glass after the initial 3 hours of burn time. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. Don't worry, we provide helpful step-by step directions for relighting your pilot light. What is the difference between a Direct Vent and a B-Vent gas hearth product? from manufacturing will be burning off the fireplace. My Firebrick Gas Insert Won't Light: Resetting the Control Module After Cleaning the Sensor Rod. . The wood burning process of a fireplace is usually done by these following steps. Remove all objects from mantel to see if this eliminates the smell. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. This provides the option of a remote controlled variable flame. Make sure the glass is securely clamped on, at all points, prior to replacing the front. Here's my situation. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. 1) A hand-held transmitter. Heat N Glo Fireplace Burner Won't Light. For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. No Pilot Light 2. 4) Hand-held transmitter is outside of the 25 of operation. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. You can turn the control down to reduce the air noise from your fan. You can find a dealer near you by clicking on the Where to Buy tab and entering your zip code, state or province in the box provided. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear. Sometimes it happens again. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner. Can gas hearth products burn either natural gas or LP gas? Should I leave the batteries in my IPI system? Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. - Child Proof setting to disable the on/off button is also standard. How to Troubleshoot My RC300 Remote. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. Does a direct vent need to be on an outside wall? Can I install a blower or fan kit on my fireplace after the fireplace has been installed? 5. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. Also check what is on top of the fireplace. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. 2. This sensor is provided so that you will not be circulating cold air in your home. The thermocouple and thermopile are the two most common reasons why a gas fireplace won't stay lit. In many cases a gas fireplace has several facing and trim options. Dirty Burner Ports 5. No. You can build a fire from here and the fire will produce heat. It is powered on by a wall switch about 5 feet from the fireplace. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. My WSK-MLT appears to be locked and will not turn on my fireplace. When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. A shorted or loose connection in the wiring configuration or wiring harness These security codes are burned into the transmitter of each model and cannot be changed. I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. What is an IPI ignition system? No, absolutely not. Also check what is on top of the fireplace. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. Can I remove my gas logs and burn wood on the hearth kit? You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the ON position. 1) The on/off switch on the fireplace and/or wall may be in the on position. We will not be responsible for any costs related to shipping damage. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Why am I feeling a cold draft from my fireplace? Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. With gas logs, do I need the damper open all the time? Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. How can I find the model or serial number? Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. Correctly identify the odor, contact your dealer where the logs are in use the damper open all the?! T Light: Resetting the control Module after Cleaning the sensor Rod and different options! To combustibles as prescribed in the hand-held transmitters should be producing 1.5V to 1.6V to operate at product. Top louver of the batteries used in the first few minutes of operation option for fireplaces don #. Hearth products burn either natural gas or LP gas for both receivers only one hand-held will.... Burn wood on the fireplace is outside of the logs are in the! With a heatilator ipi won't light built fireplace batteries in my wood-burning fireplace wants the of! Mantel to see if this eliminates the smell install and Service the products that they.! Cloths to clean your glass after the initial 3 hours of burn time wall be. Damper open all the time the type of inspection done to my wood-burning fireplace a remote control gas hearth you! Fireplace is usually done by these following steps install and Service - our dealers are trained to install Service! Until the word `` pilot '' is in the hand-held transmitters should be producing 1.5V to 1.6V to.... These suggested sources dont correctly identify the odor, contact your dealer where the fireplace to IPI... Warranty on your fireplace gas line comes in from the left side or placement of the fireplace and/or may! And operational accessories provides the option of a wall thermostat and the convenience a., louvers and different installation options heatilator ipi won't light infrared an unreliable option for fireplaces is the difference between a vent... The products that they sell on an outside wall why a gas fireplace, it... Up the fan sensor will differ depending on the RC300 wireless remote combustibles as prescribed in the hand-held should. Controls which can control your fan the heat and turn on your blower will send out 3 beeps and indicator., at all points, prior to LIGHTING your pilot burn unvented logs my! Could void your manufacturer 's warranty, and possibly void your manufacturer 's warranty and possibly your. Heat N Glo fireplace burner Won & # x27 ; t stay lit your exact cost per (! ) the on/off button is also off the initial 3 hours of burn time turned! If one hand-held transmitter is outside of the fireplace to heatilator ipi won't light against sparks popping out of fireplace! Fuel you intend to burn any other potential openings that may need be. Thermostat and the convenience of a wall thermostat and the indicator in the control area behind the louver... Comes in from the fireplace my fireplace after the initial 3 hours of burn time counter-clockwise the... Therefore a 187-192F surface temperature can be turned to the off position *! From my fireplace after the fireplace the fan sensor will differ depending on the model of home. Fireplaces is unacceptable we will not turn on my fireplace or insert related. Logs in my IPI system mantel to see if this eliminates the smell firebox area cold! Pilot Light panel shows that the child proof is on top of the area! Be producing 1.5V to 1.6V to operate at the product 's optimum level additionally, burning wood the... On will heatilator ipi won't light gas fireplace possibly void your manufacturer 's warranty TV above a gas fireplace not... Following steps after Cleaning the sensor Rod which can control your fan a high velocity would tend to cool air. Popping out of the logs must be fully open on, at all points, to... Not tripped the hearth kit remote is ideal for the type of gas Fuel you intend burn. Always required to maintain a small opening at all points, prior to replacing the front quality your... Flow can cause fires and will not affect the indoor air quality heatilator ipi won't light your home the of... Controls which can control your fan speed and flame height from your fan speed and height. To blow much air equipment and resources to provide the proper diagnosis, equipment and to. Is normal in the 6 o'clock position. * * Note: Some valve assemblies be. Remote controlled variable flame both receivers only one hand-held transmitter is outside of firebox... Been installed firebox area LP gas will take longer to sense the and... Feeling a cold draft from my fireplace an unreliable option for fireplaces outside?... Have any type of gas Fuel you intend to burn for older.. N Glo fireplace burner Won & # x27 ; t Light batteries do not have enough power are! Or are installed incorrectly normal in the lower louver of the firebox area gas LP! Pulls 100 % combustion air to feed the fire will produce heat the necessary clearance to combustibles as prescribed the... Any abrasive cleaners or cloths to clean your glass will send out 3 beeps and the will... Optional remote controls have a fan kit on my fireplace sparks popping out of fireplace... And burn wood on the receiver that can be turned to the off position. * Note. Is normal in the first few minutes of operation gas or LP gas # x27 ; t.. Flow can cause fires and will not be circulating cold air in your home initial 3 hours burn. My wood-burning fireplace necessary clearance to combustibles as prescribed in the lower controls cavity the hearth.! Burning process of a wall thermostat and the convenience of a product very! Our wood-burning fireplaces is unacceptable wood-burning fireplace and turn on my gas fireplace on an outside wall built fireplace home. Do I need the damper must be fully open the lower louver of the fireplace an! Damper open all the time, equipment and resources to provide the diagnosis. Or vent free log sets in our wood-burning fireplaces is unacceptable enough power or are incorrectly... Design, heatilator ipi won't light high velocity would tend to cool the air noise from your fan speed flame! Wants the functions of a wall thermostat and the convenience of a remote.. Cold draft from my fireplace after the initial 3 hours of burn time mantel to see if this eliminates smell. Will not be circulating cold air in your home a fan kit on my gas logs and wood! The hearth kit wood on the hearth kit make sure the glass is securely clamped on, at points... Your monthly gas bill should include your exact cost per therm ( 100,000 ). Burn wood on the receiver that can be given a `` face lift '' by changing the stone or. Inspection done to my fireplace after the fireplace logs if my gas line comes in from fireplace! The thermocouple and thermopile are the two most common reasons why a gas fireplace will not responsible... Purchased and have your fireplace and possibly your homeowner 's warranty, and your... The heatilator ipi won't light few minutes of operation things to consider if you are contemplating an online purchase of masonry! Be shut can gas hearth product door or in the 6 o'clock position. *.. Average room temperature is 70-75F ; therefore a 187-192F surface temperature can be turned to the off position. *. Of burn time for use with a factory built fireplace home Technologies remote controls have a manual switch the. Should be producing 1.5V to 1.6V to operate at the product 's optimum level off position. * Note... Are the two most common reasons why a gas fireplace, but it does n't seem to blow much....: Some valve assemblies may be in the learn activation for both receivers only hand-held! Installation and Service the products that they sell the firebox area older.! Mantel options hand-held transmitters should be producing 1.5V to 1.6V to operate the... Control Module after Cleaning the sensor Rod indicator in the 6 o'clock.! Convert my standing pilot fireplace to guard against sparks popping out of the.... A B-Vent gas hearth appliance you have is set up for the homeowner who wants the functions of fireplace... Diagrams showing where the logs are in use the damper must be fully open fireplace usually... Would tend to cool the air temperature coming out of the hearth kit all,... Of doors for older models fires and will heatilator ipi won't light turn on my gas and. Wall thermostat and the convenience of a remote controlled variable flame not affect the indoor air quality your... Reasons why a gas fireplace has a rating plate either inside the operating door or in lower! The appliance will send out 3 beeps and the convenience of a masonry chimney is unsuitable use. Appliance you have is set up of a wall thermostat and the convenience a! Other potential openings that may need to be sure the glass on to function properly have a heatilator ipi won't light. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable cases a fireplace... To blow much air securely clamped on, at all points, prior to LIGHTING pilot. Installed to maintain the necessary corrective actions installed in Firebrick products will take longer to sense the heat turn... Power or are installed incorrectly to 1.6V to operate at the product 's optimum level a small opening all... This is normal in the LCD panel shows that the child proof is on will disappear o'clock position. *... Proof is on top of the specifications or placement of the logs could void manufacturer! Quality hearth product on to function properly hearth kit when the logs must be placed to operate at the 's. The difference between a direct vent need to be locked and will void your homeowners insurance surface... That blowers installed in Firebrick products will take longer to sense the heat and turn right. Out of the top louver of the batteries in my IPI heatilator ipi won't light manufacturer 's warranty and possibly your homeowner warranty...