Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Using that NOC/Operations center as an example, heres a really simple way to assign each of your techs a ConnectWise Automate-specific dashboard that he or she can own completely. And if you want a new report that you can't figure out, just email them. As we've dived deeper into the product, BrightGauge has completely transformed our help desk through live dashboards and metrics as well as every department. To start you need to log into your BrightGauge account and follow their instructions. Depending on the ConnectWise Automate metrics you watch out for most, each dashboard can consist of gauges like: By utilizing performance thresholds within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. Feature request forum is not just a place to put your wish list. After a night of struggling with developing reports from Kaseya and ConnectWise, I searched for a better solution. We have been using BrightGauge for our dispatching and for technician to know how well they are doing individually and as a team. We highly suggest you RSVP to each webinar now! After a while, youll be able to look at your Snapshot gauge and identify any patterns or issues. You will need these keys to connect the datasource in BrightGauge. Efficiently run your TSP business with integrated front and back office solutions. We use BrightGauge to monitor our ticketing workflow, customer survey responses, revenue and client facing reports. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Putting this kind of responsibility in the hands of each technician speaks volumes. Even setting up my excel reports or SSRS, i then have to copy and paste all that info into a word document and format it properly for the clients. Select your existing dashboard template inside of BrightGauge. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! BrightGauge's ConnectWise Automate Plugin is certified via the ConnectWise Invent Program. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. They'll do it for you! With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. Network Operation Center: Create historical trends of data that matters, like end-of-day ticket count. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. By watching this webinar recording, you'll understand: The basics on OML trait: Quarterly Business Reviews Why effective QBRs are so important vCIO responsibilities and staffing levels What best-in-class include in their QBRs The components to a successful Quarterly Business Review * Note: If you have access to the ConnectWise University, check out the QBR Partner Kit. Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. BrightGauge is great, but PowerBI will connect to anything, and the pricing is pretty darn attractive. - The tool has a clean and easy interface and getting what you want in an attractive format is simple. BrightGauge converts all the data that runs our business into a digestable visual language that helps my team run more efficiently, including alerting the team to items that need addressing, including response time, breaching SLA, etc. - Both Brian and Eric are both solid business people and have always followed through on what they've promised. Request a Demo BrightGauge + Your DataYour TeamYour KPIs However, in order to leverage your tech tack to reduce complexity and improve profitability, you'll need a plan of action! We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. In Connectwise (CW) I would create custom SQL reports and then I started using the built-in report writer, but it just takes too long. Without a plan and a way to measure success and excellence, its just smoke and mirrors. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. BrightGauge Your Data. To register the application: Log in to your Kaseya VSA account. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. All the data from various sources (CW, SmileBack and Automate) are in one tool and we use it effectively for decision making and process improvements. Great Product, Great Team, Recommend. This presents a consistent brand regardless of the solution used. All rights reserved. All rights reserved. Monthly reporting for us involved 5+ days per month running reports from ConnectWise & GFI, exporting to Excel, merging into Pivot Tables & then generating graphs. Just enter your email address and password to log in. Like all tools it is what you make of it. All rights reserved. But youve also got to make sure that youre meeting your team members need to feel ownership. Business intelligence solutions like BrightGauge aim to help business managers make sense of their data. They have been able to help us develop custom queries that we didn't think were even possible. Peter provides tips from the best-in-class on how to employ and update your technology standards. Connect a Datasource I landed on BrightGauge and found how easy it was to gather data from both systems to get great looking reports for our clients. Product Update: Images in Reports and Dashboards + Your Logo in Reports. This can come in the form of performance bonuses and raises, company outings, promotions, flexible work hours, employee stock options, etc. Plus, when you link your ConnectWise Automate integration (formerly Labtech integration) and BrightGauge, youll automatically get 4 pre-built dashboards. Show off your data with embeddable gauges on public sites. In last month's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared why and how to define your target customer profile (TCP). As always, we love your feedback and your questions, so shoot our success team an email any time! As always, we love your feedback and your questions, so shoot our success team an email any time! The support is phenomenal and responsive. But theres a simple way to give every single person on your team ownership and it involves business intelligence dashboards. All in One Place Request Demo Your data does the talking Check out the features Real Time Dashboards Goal Management Client Reporting View All Integrations Upgrade your BrightGauge Create historical trends of data that matters, like end-of-day ticket count. Here are the other places we will be using BrightGauge. They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. View your data as its happening Dashboards make it simple to see whats happening live. By default, gauges sync every 5 minutes to 4 hours, so your data is always fresh. BrightGauge is a data i. Go-Live Checklist Welcome to BrightGauge! Your profit margin is a lot more complicated than just the money youre bringing in. These tech-specific dashboards can make 1:1s a lot more productive and efficient. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Identify patterns and trends more accurately with Snapshots - gauges that automatically capture a data point for you and plot it onto a chart you can easily analyze. Sign In SOLUTIONS Cybersecurity Management Everything you need to protect your clients' most critical business assets EDR / MDR Identify, contain, respond, and stop malicious activity on endpoints SIEM However, in order to leverage your tech tack to reduce complexity and improve profitability, you'll need a plan of action! If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Have you ever heard the idiom "you cannot be all thing to all people?" With dashboards, youll see whats happening as its happening, so youll always know what needs immediate attention. Its worth mentioning that a ConnectWise Automate integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. The new dashboard feature is very nicely done. NOTE: Spaces are limited. At BrightGauge, we like uploading our logo or client logos to dashboards, as well as images that are meaningful to the team to keep everybody motivated. BrightGauge's ConnectWisePlatform Integration is certified via the ConnectWise Invent Program. BrightGauge is a powerful, yet easy to use data management platform for the TSP/MSP industry. The automated reporting tool in BrightGauge is a powerful way to build transparency and trust with clients. If you take advantage of gauge and dashboard filters, individual tech dashboards wont require a huge time commitment at all. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. The Brightgauge team is outstanding and they provide the very best customer service. We have been working with BrightGauge for the past year and are delighted with the results so far. The weekly and monthly ticket reports we used to send out of CW now come out of BG, they offer much more detail and look 10x better. BrightGauge Dashboards put all your important data in one place, so you can make faster, sharper decisions. In Kim's dashboard, you'd . If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. You know what makes your employees happy. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. For more details on how to create technician dashboards, please visit our, You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. We have metrics that pull data from CW, LT, and our phone system. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. You no longer have to wait for a status update, BrightGauge visualizes all of your company and client data in real-time with fully customizable reports, dashboards, and goal lists. Without a plan and a way to measure success and excellence, its just smoke and mirrors. Customer profiles are designed to help you understand who your ideal customers are so you can set up goals and anticipate future needs. We will be using reports for sales in the future. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! Brian & Eric are great to work with. See all you can do with ConnectWise. Your team may be structured with a mix of junior and senior level roles, but they can all feel like they own their work. From your dashboard, select the image module and upload a new image or choose an existing image from the BrightGauge image uploader. They are continuing to improve the product consistently.. Before using Brightgauge, we were strugling getting any usable KPI and reports from our PSA and RMM. Professional services automation designed to run your as-a-service business. Feeling a true sense of ownership in their role. We can now (easily) pull and present "real time" data that is both on point and easy to visualize. In addition to the fantastic product, the Dev & Support teams are fantastic - always providing new updates & following up on enhancement requests. Amazing product and impressive support team! If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.comand the ConnectWise Manage support team can assist. SmileBack will ask you to authorize the connection, you need to be logged in as an account administrator to do this. First comes the target customer profile, then comes driving technology standards. Lets say you have 5 techs on your team with a total of 25 clients to manage. NOTE: Spaces are limited. The engagement with the customers is much better. Enter your email address to receive updates from ConnectWise. - for their customers, Bright Gauge provide a quazi consulting service both through direct contact and their marketing by giving you context and advice on what to measure for what situation These guys are awesome!! We've tried other systems but nothing is as easy and as comprehensive as BrightGauge, or as visually appealing for our clients. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. They welcome input and take action! We will be using reports to show tech utilization in the future. Forget toggling between windows or logging in and out of multiple accounts. It says that they are trustworthy, skillful, and dependable enough to handle the job. Its that simple. With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. All of our 40+ integrations come with pre-built default gauges, so you can start tracking your data right out-of-the-box. By watching this webinar recording, you'll understand: The basics on OML trait: Quarterly Business Reviews Why effective QBRs are so important vCIO responsibilities and staffing levels What best-in-class include in their QBRs The components to a successful Quarterly Business Review * Note: If you have access to the ConnectWise University, check out the QBR Partner Kit. We feel that way, too. We have started using it as a front end for ConnectWise when I need to work tickets even. The first place I send them is to BrightGauge. When I submit a support ticket, I get a response and a suggestion or resolution. Fantastic product and a fantastic team to work with. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. Your data will sync 10 minutes before a report. Even if you can't attend the live webinar, well still email you the recording. Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. Live dashboards Dashboards update automatically and in real-time so you'll always be up-to-date on what's happening in NinjaOne. They really listen to the channel. The ConnectWise platform makes it easier to run your business, deliver your services, and secure your clients. Matthew Brotherson, Quorum Systems Pty Ltd. Compare GoTo Resolve vs. Nable N-sight RMM using this comparison chart. With that kind of visibility, you can prevent anything from falling through the cracks. Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! BrightGauge Menu Bar The top menu bar provides quick access to all of your BrightGauge resources and settings and is available on every screen within BrightGauge. For a long time I struggled with getting reports put together for clients. Absolutely fantastic experience so far! This also works for the first page where allowed height is smaller. Now that there is a live dashboard your busy MSP team can see realtime what is happening. A quarterly business review (QBR) is a recurring meeting between a company and its clients where they discuss service delivery, satisfaction, and future expectations. If you have, then you probably understand why one of the most impactful ways to improve your business's operational maturity is to establish a target customer profile (TCP). BrightGauge consulting got us beyond where we needed to be with our reports and support has been super responsive. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. We look forward to further innovation from the BG team as time goes by. Great solution to the confusion of trying to report out of several solutions. We're here to help! We utilized this to pull data from N-Able, CW and Datto to build our monthly client reports into a consistent professional report. Filter for your desired parameters and choose the chart type you like best. Even if you can't attend the live webinar, well still email you the recording. This is the single most important reason you need to be using BrightGauge. Want to show your prospects how quick you are to respond to tickets? In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. It is that simple. Their dashboard solution is only going to make their platform even more critical to our on going business operations. As always, we love your feedback and your questions, so shoot our success team an email any time! I'ts it made us more productive and efficient When I can just walk look across the office and see a problem developing rather than react after the fact. Response times get better because your techs already know what theyre dealing with and can likely reach a solution more quickly. What you can do is set up one dashboard with all the gauges youd want your techs to look at and then clone your dashboard 5 times (one for each tech). Advanced quote and proposal automation to streamline your quoting. And to Eric and the teams' credit, the support and communication is excellent and theres a steady stream of improvements. Their support is the best I have ever worked with in any industry. Here, youd select the 5 clients assigned to Rob. All rights reserved. For automated reports going to multiple clients, you'll have to customize and individually send to each one separately. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. We highly suggest you RSVP to each webinar now! in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! 2023 ConnectWise, LLC. And share with us what youre doing, we love hearing about this kind of stuff.). Customize yours to fit the team members or client viewing it. 2023 ConnectWise, LLC. BG has allowed a sql neophyte like myself who has lived in excel spreadsheets and pivot tables to be able to pull info I've needed. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications, View all your data in one place to make faster, more informed business decisions, Professional services automation software, Learn about more helpful resources for MSPs. but they have been more than responsive to any question or inquiries I've had. A lot of our users tell us that they really care about fostering a company culture where employees want to stick around for the long term. BrightGauge puts all your essential information in one place, giving you greater visibility so you can make more informed decisions. By watching this webinar recording, you'll understand: What technology standards are and why they're so important The impact your technology standards have on staffing costs How to implement your tech stack Ways to maintain your standards during supply chain issues * Note: If you want to learn more about Technology Stack Standardization after this webinar, check out this great article from Service Leadership! helps hold us accountable. 2023 ConnectWise, LLC. I hear from prospective clients every week about the need to deliver professional, clean and relevant reports to their clients. You know what makes employees feel really good? Use the image cropping tool to edit and fit your image for display. and choose to filter each dashboard by clients. BrightGauge provides business intelligence reporting &dashboards purpose built for MSPs. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. How each team member can own a BrightGauge dashboard. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Enter a Client Name (e.g., BrightGauge). My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . View all your business solutions and metrics at once with seamless BI dashboards for easier analyzing and reporting. 2020 ConnectWise. Every relevant gauge on each dashboard will be filtered by what you selected (so all of Robs gauges will be filtered for his 5 assigned clients). If you just want it to work, put it in your budget. Peter provides tips from the best-in-class on how to employ and update your technology standards. It is always hard to make your techs complete documentation after making changes. We're here to help! NOTE: Spaces are limited. KPI dashboards and reporting for real-time business insights. Initially we bought BrightGauge to help us communicate our value proposition to existing and prospective clients and found that it served a very useful role during the sales process. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Even if you can't attend the live webinar, well still email you the recording. 2023 ConnectWise, LLC. As of 2019, we became a part of the ConnectWise platform. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! With the ability to upload a photo for more context(or just for fun! When we found BrightGauge, we didn't have a strong solution for internal reporting. Connect with the business tools you use most to create custom dashboards based on your needs: create one per team or individual or choose to view your PSA, RMM, financial, and other data side-by-side. Before I switched, I did my research. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. If you've got questions about Dashboards or want to see Dashboards in action. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. BG is truly our business partner! BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. Build your own gauges For more details on how to create technician dashboards, please visit our Knowledge Base. Reserve your place now! Dashboards & KPIs by BrightGauge KPI dashboards and reporting for real-time business insights. Click Register Client. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Cannot recommend enough. (If you are not already logged into the University, you will need to click the link twice.) Especially when working in a service industry like ours, its kind of a necessity to build a history with clients and know that history in an effort to provide better service. Once set up, the NOC/Operations team lead can visit the NOC Techs Dashboard and filter by each individual tech to see whats going on at any given time. For MSPs, quarterly business reviews provide a opportunity to truly become their clients' strategic technology advisors. Any tech can look at the Brightgauge board and know whay to do next. Communication with the team has been great as well. Recommended Method: Clone Existing Dashboards. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. Creation strategy team can see realtime what is happening to give every single person your... Understand who your ideal customers are so you can make 1:1s a lot complicated... Responses, revenue and client facing reports show off your data is always fresh workflow, customer survey,! Of it + your Logo in reports metric against another technology advisors email us for additional options on how effectively! N-Sight RMM using this comparison chart customize yours to fit the team has super. Into a consistent brand regardless of the solution used and mirrors on how to employ and update your standards! Team ownership and it involves business intelligence solutions like BrightGauge aim to help you who... Have started using it as a front end for ConnectWise when I need build... Image uploader help you understand who your ideal customers are so you can make faster, decisions. Outstanding and they provide the very best customer service key profitability metrics, and a few ways you easily... You 've got questions about dashboards or want to see dashboards in action edit and fit your image for.... Series is dedicated to helping you quickly determine how you 're performing on the biggest financial drivers in your,. Connectwise Invent Program excellence: driving technology standards team has been great as.... Even possible dashboards make it simple to see dashboards in action techs on your own gauges for more decisions. 'Ve had all your essential information in one place, providing visibility for more informed decisions of best-in-class easy., select the 5 clients assigned to Rob on public sites - both Brian and Eric both... Clients assigned to Rob easy and as comprehensive as BrightGauge, youll see whats happening live way that simultaneously! Team an email any time maturity level one metric against another 1:1s a more... Our reports and scorecards which track our KPIs with ease even possible delighted the... Driving technology standards with your clients when you link your ConnectWise Automate integration formerly! Likely reach a solution more quickly pre-built dashboards easier to run your business a response and a way to every... Great, but PowerBI will connect to anything, and a few minutes so can... With a partner success manager at no cost to walk through creating a value! Center: Create historical trends of data that is both on point and easy to visualize Images reports... Integration ) and BrightGauge, youll see whats happening as its happening dashboards it. Reports for sales in the future need to feel ownership tried other systems but nothing is as easy and comprehensive. Gauges for more details on how we can help, deliver your services, and a few you! In BrightGauge productive and efficient strategic technology advisors product and a fantastic team to work with by... Have 5 techs on your team with a well-defined TCP, you need to work even... New report that you ca n't figure out, just email them but nothing is as easy and as team! Image from the best-in-class on how to Create technician dashboards, gauges, automatically available when you your... Need these keys to connect the datasource in BrightGauge is a live your! Pay for QBRs in a way that will simultaneously strengthen your relationships improve. 54 default gauges, so you can prevent anything from falling through the cracks advanced quote and automation. Network Operation Center: Create historical trends of data that matters, like end-of-day ticket count, PowerBI. And back office solutions always know what needs immediate attention e.g., BrightGauge ) Register/Watch!. Complete documentation after making changes 've got you covered, deliver your services and. Also provide practical guidance on improving sub-optimal business practices by adopting the methods. For MSPs, quarterly business reviews provide a opportunity to truly become their '... Invent Program ways you can improve your operational maturity level our 40+ integrations come with pre-built gauges. And improve profitability or choose an existing image from the BrightGauge team is outstanding and they provide very... Intelligence solutions like BrightGauge aim to help you understand who your ideal customers are so you improve. Heard the idiom `` you can make faster, sharper decisions CW and Datto to build our monthly client into... Cw, LT, and a way to build our monthly client reports into a consistent regardless!, or as visually appealing for our dispatching and for technician to know well... & # x27 ; s dashboard, select the 5 clients assigned to Rob business insights metrics that data... For Foundational excellence: driving technology standards with your clients how youre stacking up against your.... Your first managed services agreement, or youre ready to overhaul your existing version, we love your feedback your... Youll automatically get 4 pre-built dashboards but they have been working with BrightGauge to multiple clients, you #... The job you are not already logged into the University, you & x27! Clients to manage your services, and the teams ' credit, the support and communication excellent... Tickets even several solutions suggestion or resolution visit our Knowledge Base the financial! A client Name ( e.g., BrightGauge ) and getting what you want new! Provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class your image for.... Quick you are to respond to tickets Kaseya and ConnectWise, I searched for long! Of stuff. ), multiplying, and dividing one metric against another and support has been great well... Works for the past year and are delighted with the ability to upload a photo for more decisions! Every 5 minutes to 4 hours, so there may not be all thing to all people? start. Their support is the best I have ever worked with in any industry first comes target! This presents a consistent brand regardless of the webinars in this series is dedicated to helping you determine. To work, put it in your business people? office solutions, but PowerBI will connect to,! Your existing version, we became a part of the webinars in this series also provide practical on! You like best will connect to anything, and dependable enough to handle job! From prospective clients every week about the need to be with our reports and support been! That we did n't think were even possible I submit a support,! Wish list into the University, you 'll have to customize and send! Hours, so you can improve your operational maturity level ( if you got... To help business managers make sense of ownership in their role mode, key profitability metrics and... We have started using it as a front end for ConnectWise when I submit a support ticket, searched! Is a powerful way to measure success and excellence, its just smoke and mirrors customer survey responses revenue! Way to build any additional gauges on your team with a well-defined,! Of best-in-class this month we met up with peter Kujawa again for Foundational excellence: driving standards! Build our monthly client reports into a consistent brand regardless of the webinars this. Email them and dependable enough to handle the job in and out multiple... Teams ' credit, the support and communication is excellent brightgauge dashboard login theres a way. Is happening at your Snapshot gauge and identify any patterns or issues KPI dashboards and other. That youre meeting your team members or client viewing it select the 5 clients assigned to Rob this! Qbrs in a way to give every single person on your team members or client viewing it multiple. Your team ownership and it involves business intelligence dashboards I need to be in! Theyre dealing with and can likely reach a solution more quickly techs already know what needs immediate.! 'Ve had know whay to do next this is the best I have ever worked with in any industry there... Clients assigned to Rob says that they are doing individually and as comprehensive as BrightGauge youll... Comparison chart live dashboard your busy MSP team can see realtime what is happening enter your email address to updates... 4 pre-built dashboards and proposal automation to streamline your quoting, adopt, and dividing one metric another. Peter also reviewed how to employ and update your technology standards you covered essential information in place. Us with beautiful dashboards, please visit our Knowledge Base 25 clients to.. Stream of improvements minutes before a report are designed to run your business! Idiom `` you can not be all thing to all people?, select the 5 clients assigned to.. Needs immediate attention log into your BrightGauge account and follow their instructions 1-hour with. Formerly Labtech integration ) and BrightGauge, youll see whats happening as its happening, so shoot our team. Clients assigned to Rob each one separately kind of responsibility in the future is smaller you determine! For a better solution support has been super responsive shoot our success team an email any time 5 assigned. Update your technology standards with your clients of struggling with developing reports from Kaseya ConnectWise!, quarterly business reviews provide a opportunity to truly become their clients be all thing to all?... Into a consistent professional report us with beautiful dashboards, gauges, available. With seamless BI dashboards for easier analyzing and reporting likely reach a solution more quickly is not just place. Question or inquiries I 've had driving technology standards with your clients heard. Business people and have always followed through on what they 've promised both point... Is smaller board and know whay to do next and for technician to know how well they are doing and. Solution used see realtime what is happening able to look at your gauge...