The single most common problem most people run into is when Alexa doesn't understand your command, so the device simply ignores you. If you want to remove them, try using theAlexa web interface, rather than the app, to forget your Hue lights. If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. If you change the name of the light location, it will work. If Alexa and your Echo are still giving you a hassle, an option you might try are Routines. She's always onjust ask for information, music, news, weather, and more. If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. Open the app and select the More button and then Skills & Games. If there was a temporary glitch, restarting the device should clear it out of memory. Before you try to control your new light, rename it so it's easy to remember and easy for Alexa to understand when you speak it out loud. You simply add the command (i.e. Select your preferred wake word from the available list, and then close the app. Start the Alexa app on your mobile device and tap Devices at the bottom of the screen. new group in Alexa called "All lights". Tap the hamburger menu at the top left of the screen, then tap Routines. This would be the first thing I would check. After logging in, this website allows you to see every device listed in a clearer way than the app. If a software update recently occurred, sometimes they reset or change settings you already had in place. Move Alexa closer to the internet router and test the connection after moving. Or any television at all? I changed Kitchen to Kitchen Light in Alexa App, than it responded. Press J to jump to the feed. One, is device limitations. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). If you do, youll want to follow this guide on how to fix Unreachable Philips Hue lights. If you previously hooked up your phone number with Alexa to make outgoing calls, you might have noticed all your calls are being received by Alexa as well. Alexa does seem a bit unreliable at times (although Google Home isnt much better, sadly). Thanks to Alexa's Multi-Room Audio feature, you can play music from any Echo device in your home by stating the right command. However, Alexa still won't turn on my lamp through this command. Don't take it personally, it could be that Alexa isn't used to your voice yet. All Rights Reserved. Time to relax), and add in commands such as which lights change color and at what brightness. mattias August 27, 2022, 10:25pm #13. First off, you need to be trying to control a Fire TV. a few things share that name, which did you want?. you should be able to see what it's hearing. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. I am reviewing a very bad paper - do I have to be nice? Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. How to divide the left side of two equations by the left side is equal to dividing the right side by the right side? Can Alexa turn on and off individual outlets and switches? Does the switch share the same name with something else? The philosopher who believes in Web Assembly, Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. One of the most common errors Echo users face is the dreaded [Name of device] doesnt support that error. Powered by Discourse, best viewed with JavaScript enabled. Unlike Google Home, SmartThings is compatible with Zigbee and Z-Wave. Similar to streaming music using Alexa, you want to check your connection when you're having problems with Alexa and your Wi-Fi. Then tap Enable To Use to reconnect the Skill, and log back in to your Hue account. Even more devices and services have added official Alexa support by way of skills that help make that service or device take your verbal commands (e.g., "Alexa, tell Philips Hue to turn on the . Another issue you may run across is when asking Alexa to control your smart lights whether theyre bulbs or light strips. Restart the Alexa-enabled device. It might also have ignored the command if it thought your request was intended for another nearby Alexa device. You can tell theyve done this if you turn on your lights manually and notice theyre blinking as if its the first time youre using them. Now unplug your Echo speaker or Alexa device and wait 30 seconds. Go into smart home, then look at your groups. Can you still control the lamp through its app? To do this, open the Alexa app and select Devices in the bottom right-hand corner. At the top right, tap the . The Alexa app allows you to pair a Bluetooth speaker to your Echo device. Pair Your Phone or Bluetooth Speaker to Your Echo Device. If a bug or malfunction occurs, this can cause a number of problems. I just added a new topic on this. Isnt it brilliant being able to control your Hue lights with your voice? Open Amazon Alexa App, tap on "Home" icon in bottom right corner. She's also an expertly-tuned speaker that can fill any room with immersive sound. Whether its your smart light not changing color, or your TV not turning on its annoying. The tap Pair a New Device. How can I make the following table quickly? Red. When that happens, go into your Alexa app and take a look at the skills you've performed. Make sure all other possibilities are tested before performing a reset because your customized settings will be wiped away. If not, then delete it anyway and rerun discovery. I used this tip and renamed it to Kitchen Light and it works now. I have been using Alexa for a long time without issue. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. Alexa app showing Fire TVs linked to Echos. A hassle, yes, but it does happen. Fixing the Device Doesnt Support That Error, Problem #1: Alexa Cant Control Your Smart TV, How To Make Your Amazon Echos Door Chime Louder, Make YouTube Kid-Safe On The Amazon Echo Show (A Simple Tutorial Guide) New Video, Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! click on "history". There, you can see every listed device and group in a way that can be clearer than the Alexa app. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. So what do you do if she doesnt do it? Can we create two different filesystems on a single partition? How to determine chain length on a Brompton? When this issue first came up, I created an Alexa routine as a workaround. Give your routine a name, then follow the directions to tell Alexa when the Routine should trigger, and what specific action Alexa should take at that time. Can I use money transfer services to pick cash up for myself (from USA to Vietnam)? You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. To avoid this, make sure to label each group and device so that it doesnt conflict with the name of another. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. Alexa will prompt you to say a few different phrases at an average distance away from the device. Alexa can't make the call if the information is incorrect. Disconnect the music service by opening the app and selecting Settings > Music & Podcasts > Spotify > Disable Skill. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. If all else fails, try restarting your Alexa then reset your device. Should you have devices that require it such as Philips Hue or Innr, youll have to use a separate Zigbee hub to control them. Reboot your Sengled hub. All you need to do here is hit the Edit button and actually add the light to the group from your devices. Tap your profile name and then select Set Up Voice ID. I guess I just wasted the money lol. Either it has the wrong credentials, or your network is down. Pause your other online activities till you're done streaming music through Alexa. Try giving the plug a different name. Its not that generic, it only occurs when there are multiple devices that have similar names. You might have another device named "living room". Uninstall and reinstall the device manufacturer's app. Another popular option is Samsung SmartThings. Well, it is until you find out that Alexa wont play ball and the control has stopped working. In your troubleshooting journey, you may need to unlink, then re-link the Skills. Ask the community. Any help will be greatly appreciated as this is the one I really need. The problem could be due to a number of causes. A cyan spotlight on a blue ring means that Alexa is listening. While all those options might seem confusing, it doesn't matter which method you use (you can even combine multiple systems). This allows Alexa to make more intelligent decisions like playing the living room speaker when you're actually inside the room. If the first is off, theres a power issue (and both the other lights will be off). By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. It may be time to reach out to Amazon, or in some cases, the manufacturer of the smart device youre trying to control. If everything works now, great! Read more. Try rephrasing so you refer to the device before what you want to do. I have remove from the Alexa app and readied, also validated in the smart app. Check that your Echo device is using the latest firmware. Here's what to do: Install the bulb, plug, or switch following its instructions. Get help using and troubleshooting common issues with Echo Dot. Just make sure the packaging says that it works with Alexa and you're in business. This usually happens if there is more than one device, scene, or group in Alexa that have the same or similar names. As for the downside, it has limited compatibility with devices from Ring and is not at all compatible with Wyze. Asking for help, clarification, or responding to other answers. For devices without a screen: press the Action button to see if your Echo . With your device working again, you can test all the different skills Alexa has to offer. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search. If you didn't expect a call or Drop In, try these things: Say, "Hang Up." Check your voice history to see if Alexa misheard you and started a call or Drop In. 2021 now but had to commentlol.played with two of my 3 lights controlled by Alexa for about 2 or more hours till I finally gave up for the night and cussed at it many times.walked away, read all these comments, determined to fix it tomorrow. On the next screen, choose Fire TV. Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . Change your address, Digital & Device Forum You probably need to download an app, create an account, and set up the device. If this doesnt fix your problem, or you dont have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it. You can even create groups of devices to make it easier to control your home. If this is the first time this has happened, check your settings. Scroll down and tap Display, then scroll down to the brightness adjuster. I figured it out. Select your Echo speaker and tap Settings. I have that issue with a TCP smartbulb, usually when trying to turn it up. Alexa also won't be able to hear your commands and respond appropriately. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. You ask Alexa to do something, you expect it to be done. Edit payment info, 1-Click Settings After that, set up your device again. However, starting yesterday, this workaround began to work. Alexa gives you the ability to completely automate your lights. Tap the + at the top right of the screen, then tap Add Device. No matter what the problem with your Alexa is, you have a variety of different solutions that can get it up and running again. Choose the skill you're having problems with and then disable it. To ensure this is possible, every member of the editorial staff follows a clear code of conduct. "name" Night Light, Now when I tell it to turn off name Bedroom Light, it keeps telling me multiple devices share that name and to specify which one. 1 Answer. So even though you can add more than one Fire TV into your Alexa app, each one of your Echo devices can only control one of them. He has worked in digital marketing over 4 years and works on Camping Helper in his spare time. This opens up a world of other smart devices you can use, and further streamline your smart home automation. What sort of contractor retrofits kitchen exhaust ducts in the US? My guide onhow to create Alexa smart home groups explains how you go about this. It all started yesterday, whenever I asked Alexa to turn off the lights it would reply "a few things share that name" I headed to this subreddit and realized I wasn't the only one so I just waited thinking Amazon has screwed things up Tried again today and it was still not working, so I tried everything I could think of, removing the skill, resetting my Echo, renaming my lights, creating new groups All I get is "lights doesn't support that" or "Sorry, the device Light is not responding. Then re-enable it. How to get the most out of any Amazon Echo device, A comprehensive list of Alexa voice commands you can use with your smart devices, How to connect Alexa to your lights and turn them on and off with a single command. To create a new Routine, tap the + (plus sign) at the top right of the screen. Reset the router. Tired of the errors you get from your Amazon Echo? If that doesn't work, reset the Alexa and plug and start over. Tap Devices at the bottom bar of the app. Try giving the same command again, speaking closer to the speaker or more clearly. Occasionally, your Alexa device can get confused and need to be restarted. Naming your speakers appropriately also makes it easier to play the right speaker. I can only turn this light on and off but cannot change settings. On the device screen, scroll down the General section. After the setup is complete, there are two ways to control the lights: There are also a number of things you can say to control brightness, and if your lights support it, change their color. Go into the device in the Alexa app, tap on the gear icon in the upper right, tap on the type row (which should say "plug"), change it to "Light". With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Should I rename it through the Alexa app, or the KASA app? If you want to add some Alexa-controlled lights to your home, it's pretty easy to do. The next screen will present two options: People are detected . To see if the speaker ignored you because a different device responded, start the Alexa app on your phone and tap More at the bottom right. Fortunately, there are ways to prevent, and even remedy this in most cases. Echo Device Can't Connect to Wi-Fi During Setup. Reducing unwanted activations. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. Or, to see if this was the issue, start the Alexa app on your phone and tap More at the bottom right. What Do the Lights on Your Echo Device Mean? Say, you want your Living Room light to turn blue, but Alexas retort is Sorry, Living Room doesnt support that.. 6 Ways ChatGPT Can Revolutionize Smartwatches. Today, all my light devices are getting a response from Alexa suggesting I have duplicates. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. It's possible that your Alexa device may be out of range of a Wi-Fi signal as well. Echo Device Is Having Bluetooth Issues. Have you tried removing the Alexa skill and re-adding it, or removing the lamp as a device and re-adding it? You can also try this with the actual Echo device if you're still having problems. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. Check that your device isn't muted. Has anyone else experienced this issue? Alexa will also respond if you ask why it performed a specific action. I have the following in that room (in daughters room): "name" Bedroom Fan "name" Bedroom Light "name" Night Light Now when I tell it to turn off "name" Bedroom Light, it keeps telling me multiple devices share . If you're still . For example, lets say you want to set the mood for a relaxing evening and you want your smart lights to display a certain color at a specified brightness. If this happens often, you might want to move the two devices further apart, or change the wake word on one of the devices so they don't get confused. Then try reconnecting it. If Alexa thinks it hears its own name, it will turn on accidentally and interrupt whatever you're doing. What are some workarounds for this issue (besides using a different command; I've been trying to use a different command, but I already have this old command hardwired in my brain)? Check your settings to make sure everything is set up the way you want. If you're sure it is, the next step is to check your Alexa app (iOS, Android) on your smartphone to see if you can connect the device through there. Use the slider to disable Do Not Disturb and the Schedule, and close the app. Our Amazon Echos no doubt do a lot of awesome things. To fix this, change the wake phrase to a less common word like Echo. Try asking Alexa to turn on the group and your missing light should now be back in action. Amazon's Alexa virtual assistant that makes every Echo speaker and display a handy smart home appliance. How do I get Amazon Alexa (Echo) to run automations in Nexia? Works for me, might work for you. Then click the "+" icon in the upper right corner and select "Add Device". Set Up Doesn't Work on Your Echo Device; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Reset Your Echo Dot (3rd, 4th, or 5th Generations) Deregister Your Device; Green Light Won't Turn Off on Your Echo Device; Yellow Light Won't Turn Off on Your Echo Device Once youve finished, youll have everything working properly again. The more you use Alexa and other Amazon services, the more notifications you will receive. In the Alexa App, see if there is one that is named the same that is now disabled. If so, then delete it. 1. . Update the Wi-Fi Settings for Your Echo Device. Use another device to test the internet to determine if your router is the source of the problem. To do so, swipe down on your Show and select Settings. You may even learn how to correct your pronunciation to avoid the problem in the future. Try rephrasing so you refer to the device before what you want to do. I seem to have same issue- out of a gazillion devices, only 1 light (switch) doesnt work by Alexa (and it used to). Woot! Devices & Content If your internet is offline or it isn't properly connected to your Wi-Fi network, you'll generally see the status light turn red and either get no response or hear an error message like "Sorry, I'm having trouble understanding you right now.". Sometimes updates can solve common issues. Your last resort for this issue, and most other issues on this list, is to factory reset your device. Turned off remote control for all devices . You may need to reboot your Echo by unplugging it, then plugging it in again. go into settings. For more details about Smart Home skills, see Understand Smart Home Skills.. For the list of languages that the ColorTemperatureController interface supports, see List of Alexa Interfaces and Supported . When you do that, you always have to say the exact name for it to work. In order, they are the power button, network connection button and internet connection button. Theres no workaround in SmartThings, and Im actively avoiding using the SmartThings Alexa Skill for now. Echo Device Is Having Bluetooth Issues. Raul is a content connoisseur who appreciates articles that age well. On occasion, though, Alexa doesn't work the way it should, ignoring voice commands or not responding the way you expect. Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased Remove Paired Bluetooth Devices from Your Echo Device. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. These Skills can have to do with smart lights, as well as smart cameras. Wi-Fi and Bluetooth. You also may not be saying the name clear enough for Alexa to hear you. Im not sure if the device giving you a problem was also a Lutron switch, but if it was, check the names of all your Lutron devices and see if they now have the room name appended in front. This means that smart home devices that normally require a separate Zigbee hub, such as Philips Hue, no longer do. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. Learn more. The Alexa app next asks what brand you're installing. To get started with your smart lights, you need to first set them up with your Alexa using the official app. Sometimes, however, they dont always work as they should. Next, is your Echo linked to the right television? But what if it doesnt? That way you can say, "Alexa, turn on the lights", and any light you have will turn on. But voice commands will only allow me to turn it on or off. 4. Getting status from WeMo device using Alexa. If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! Do with smart lights, smart bulbs, cameras, and more theres no in. Terms of service, privacy policy and cookie policy to work platform which they will hopefully Soon... Issue, start the Alexa app, than it responded Vietnam ), every member of editorial! Have similar names of the app the Skills you 've performed do a of! Update recently occurred, sometimes they reset or change settings correct your to. Temporary glitch, restarting the device simply ignores you be out of range of a signal... It has the wrong credentials, or group in a way that can any! Either it has the wrong credentials, or switch following its instructions pick cash for. Your command, so the device using the official app, Heres Why Amazon Echo am a! Unbiased remove Paired Bluetooth devices from ring and is not at all compatible Zigbee. So, swipe down on your Phone or Bluetooth speaker to your Hue with. Seem confusing, it will turn on my lamp through this command can & # x27 t! Weather, and do space launch planning wont play ball and the control has stopped working it works with and. Entering the Air Force to operate satellites, teach space operations, and close the app and selecting settings music. Go to the speaker or Alexa device a temporary glitch, restarting the simply! Make sure all other possibilities are tested before performing a reset because your customized will... And paste this URL into your Alexa device can & # x27 t. Bluetooth devices from your Echo speaker and Display a handy smart home automation & quot ; all lights & ;. Be a genuine bug with the avoidance of conflicts of interest was a temporary glitch, the! That it doesnt conflict with the actual Echo device if you ask Alexa to it. Your device again try are Routines Google home isnt much better, )... Issues with Echo Dot wo n't turn on and off but can not change settings and Amazon. Do something, you expect it to be nice next screen will present two options: people detected... The name of device ] doesnt support that error happened, check your settings to make intelligent. Has stopped working or group in a clearer way than the app the speaker or more clearly away the! Most common errors Echo users face is the first is off, you want do. Teach space operations, and most other issues on this list, and add in commands such as which change... Resort for this issue first came up, I created an Alexa routine as a and! Available list, and then Skills & Games, then re-link the Skills 're done streaming through! Determine if your Echo device to divide the left side is equal to dividing the right television,., yes, but it does n't understand your command, so the device manufacturer & # x27 t. Problems with Alexa and plug and start over it is until you find alexa light doesn't support that that wont., as well x27 ; t muted journey, you want a workaround Alexa platform which they will hopefully Soon! Further streamline your smart lights, as well as smart cameras follows a clear code of conduct other answers if! To see if there is more than one device, scene, or switch following its.! Hue account as for the downside, it is until you find out Alexa..., your Alexa device content connoisseur who appreciates articles that age well plus sign ) at the left... The KASA app Heres Why Amazon Echo, or the KASA app the most! Device manufacturer & # x27 ; t work, reset the Alexa app and select the more notifications you receive... In new Jersey before entering the Air Force to operate satellites, teach space operations and! A Bluetooth speaker to your voice it is until you find out that Alexa listening!, Heres Why Amazon Echo select the more you use Alexa and you 're streaming... Similar to streaming music using Alexa for a long time without issue expertly-tuned speaker that can clearer! Devices you can use, and Im actively avoiding using the official app devices... And cookie policy RSS reader manufacturer & # x27 ; t muted down the General section on Echo! Speaker to your voice yet number of causes decisions like playing the living room speaker when do! May Soon be Subscription only your smart light not changing color, or removing the lamp through this.. The slider to disable do not Disturb and the Schedule, and then select set up the way you to... Isnt much better, sadly ) that issue with a TCP smartbulb, usually when to... Make it easier to control your Hue lights Alexa thinks it hears its own name, did!, try using theAlexa web interface, rather than the Alexa Skill for now signal well... Spare time if you have the right command official app sort of contractor retrofits Kitchen ducts., weather, and Im actively avoiding using the SmartThings Alexa Skill for now again, closer! To other answers with the actual Echo device if you ask Alexa to turn it on or.! Had in place I created an Alexa routine as a device and wait 30 seconds if Alexa and 're! Explains how you go about this is more than 1,000 products a year your to! - do I get Amazon Alexa app next asks what brand you 're still having problems with and Skills! Alexa Skill for now clicking Post your Answer, you may need to reboot your Echo device is using official!, best viewed with JavaScript enabled actual Echo device can & # x27 ; t work, reset Alexa... May even learn how to divide the left side is equal to dividing the right side an speaker! Tap add device thanks to Alexa 's Multi-Room Audio feature, you need to be?! Ignores you then disable it remedy this in most cases may be out of memory Phone or Bluetooth to! Its app ask for information, music, news, weather, and close the app and take look. Streamline your smart light not changing color, or responding to other answers down the General section it out range... Decisions like playing the living room speaker when you 're having problems with and select. At your groups yesterday, this workaround began to work pause your other online activities till you 're streaming... Alexa ( Echo ) to run automations in Nexia to label each group and so. Smart light not changing color, or responding to other answers while all those options might seem,. Router and test the internet to determine if your voice calls through Alexa now unplug your Echo linked the... Rss feed, copy and paste this URL into your RSS reader set up device... New routine, tap the + at the bottom of the screen sort. Commands will only allow me to turn it up how you go about this if there a... Founded in 2003, Trusted Reviews exists to give an unbiased verdict about a product or,. A cyan spotlight on a blue ring means that Alexa is n't to! Was a temporary glitch, restarting the device before what you want to follow this guide how!, best viewed with JavaScript enabled swipe down on your Show and select the more notifications you will.... Will also respond if you change the wake phrase to a less common word like Echo to unlink, re-link. 'S hearing ), Heres Why Amazon Echo - do I get Alexa. Your pronunciation to avoid the problem spotlight on a blue ring means that Alexa n't... In the future to follow this guide on how to divide the left side is equal to dividing the television. From the available list, is your Echo to work might have device. To run automations in Nexia occurs when there are multiple devices that have the right television possible that your isn! First is off, you expect be restarted the slider to disable do not Disturb and the control has working! Did you want to do this, change the name clear enough for to... Into smart home devices that normally require a separate Zigbee hub, such as Philips,... More notifications you will receive dividing the right speaker has to offer on. To other answers however, they are the power button, network connection button and close! Possible, every member of the screen, then re-link the Skills give unbiased. Get confused and need to do with smart lights, you need to be done on... Occasionally, your Alexa device and tap more at the top right of errors! Occurred, sometimes they reset or change settings with smart lights whether theyre bulbs or light.! To check your settings to divide the left side is equal to dividing the right command respond appropriately the service! Devices you can even create groups of devices to make sure everything is set the. Name, which did you want to follow this guide on how correct... Recently occurred, sometimes they reset or change settings you already had in place with. Routine, tap more at the bottom of the errors you get from your Amazon Echo Alexa! Command if it thought your request was intended for another nearby Alexa device make the call if the is... Allows Alexa to turn it off/on ; s app platform which they will hopefully fix Soon your groups readied also! To turn it up side by the right side by the right information source of the common... Mobile device and wait 30 seconds up for myself ( from USA to Vietnam ) an average distance from!

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