Most cooling concerns can This is to alert hearing-impaired users that a door is open. Click to reveal Usually, the cause of the problem is a mechanical malfunction or an electronic problem. Our featured ice makers can be found exclusively on our Amazon. But if there is no audible click, check it for continuity using a multimeter. Our featured ice makers can be found exclusively on our Amazon store.ANYONE can fix or repair their Samsung ice maker or dispenser with this detailed step-by-step video! 12:05 PM The options make it easy to choose the right style of refrigerator for your kitchenwhether it's top-freezer, bottom-freezer, side-by-side, or French-door. ft. Capacity 4-Door Flex Refrigerator - Use Manual - Use Guide PDF. Please help us improve by selecting a reason below. Contact Samsung and request service from any of their service agents. After this, try and turn the blades of the fan with your hand. (Last edited This station is part of Cox Media Group Television. There are several components in the control module of the ice maker that can fail and most are not sold separately. This could take up to 10 seconds. If there is an improvement in the pressure of the water, it means the water filter is due for a change. We should all demand a replacement refrig. 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-. While testing it, the resistance should change as the temperature in the fridge changes. Cause 1: Ice Maker Switch Turned Off If the refrigerator ice maker is not working, check the ice maker switch. Fix things more easily! 04:32 PM Set the freezer temperature between 0 degrees and 5 degrees Fahrenheit. They claim the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice, water under the crispers or running down the wall, and a noisy fan. Adjust it if it is and check the pressure again. Samsung RF28M9580SG/AA 28 cu. 06-12-2022 However, if the pressure is fine, test the power supplied to the valve with a multimeter. 00:25. If there is enough power, it means the valve needs to be replaced. Do not use a power cord that has cracks or abrasion damage along its length or at either end. Performing a Samsung ice maker reset generally includes the following steps: Remove the ice bucket. It's working fine so far, except for a small issue with the ice maker. Your Account. But if you dont hear the chime or it does not sound at the start of the test, unplug the unit or trip the circuit breaker. I pushed the Reset button pressed on bottom ice maker, I can see and hear the motor turning. Its a 2017 model refrigerator so its only four-and-a-half years old, and weve already had the ice maker replaced three times, she said. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- https://www.samsung.com/us/support/troubleshooting/TSG01207806/, https://twitter.com/messages/compose?recipient_id=18768513, https://www.samsung.com/us/support/service/. If there is no continuity, replace the motor. For example, if ice won't dispense, it may be because Child Lock is turned on. I recently bought o home that has the Family Hub refrigerator Model # RF265BEAESR - with screen. I have tried all combinations and it will not go into diagnostic mode. Samsung RF28M9580SG/AA-00 bottom-mount refrigerator parts - manufacturer-approved parts for a proper fit every time! Samsung is coming out tomorrow to fix it again. It is not on the front or or the right side. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. So find that on your ice maker. If there is no chime but movement in the ice maker after unplugging it for 2 minutes, try repeating step 4. Your IP: Contact us 2 If there is no continuity in the windings, replace it. To adjust the height of the left side: Insert a flat-head screwdriver into the leveler of the left side front leg. ) in. If it is defective, replace the capacitor as soon as possible. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. (before outage, was bottom ice maker was fine.). Having to take a blow dryer to it bi-weekly. Replace as needed. Privacy Policy. 06-02-2021 With a brush with soft bristles, clean the coils and if there is any grease, clean it with warm water and mild soap. Check the valve to see if it is opening enough to let water through into the ice maker. in. I don't know how Samsung can get away with this issue. Performance & security by Cloudflare. To reset the ice maker, push this button in and hold it for 10 seconds. If the ice maker in your Samsung fridge is not working, check the following: 1. The filter light icon was on, so I replaced the filter. by 12-12-2021 10:42 AM by If the switch is turned on but the ice maker still doesn't work, check the switch for continuity with an Ohm meter. Release the buttons and press the Lighting button: If the ice bucket is detected as "not full" the bottom segment of the digital 8 in the R-10 position will be solid. 11-04-2022 To prevent electric shock, unplug the power plug before servicing or replacing parts. Leveling must be performed with the refrigerator empty. Unless this gets resolved, I'm through with Samsung! For a better experience, please enable JavaScript in your browser before proceeding. 03:06. - Contact the store where you purchased the refrigerator. Double-check that the lever is pushed down and/or the ice maker is switched on. 06-03-2021 Is Samsung doing any preemptive measures for owners now or should I just wait for the Lawsuit remediation to run its course? So ensure you check all the other parts of the fridge before settling on any of the boards. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. Please contact us via Live Chat for a faster response. Ice Maker Not Working on Samsung Refrigerator - Check these 8 Things to Get it Working Again JMG ENTERPRISES 40.3K subscribers Subscribe 2.8K 431K views 11 months ago In today's quick. This refrigerator is too expensive to have an ice maker that doesn't perform properly. Qty: 1 Buy Now Payment Secure transaction Ships from TRAN VU HOANG QUOC Sold by TRAN VU HOANG QUOC Returns Eligible for Return, Refund or Replacement within 30 days of receipt Details Payment Secure transaction Many times, it is misdiagnosed. For safety reasons, adjust the front a little higher than the rear. Sorry, there is insufficient stock for your cart. If the wall socket is loose, do not insert the power plug. Catering and similar non-retail applications. If the store cant help you, contact the company directly at 1-800-SAMSUNG (800-726-7864). Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances. Kitchen and Family Hub. Having the same problem with Samsung ice maker freezing up not making ice. En espaol. 1 Select the issue you are experiencing Little to no ice is being dispensed Ice bucket is frozen Crushed ice is not dispensing Ice maker is making too much ice Ice maker makes small, cloudy, dirty, or clumped ice Don't see your issue? If they are cross-connected, the water and ice dispensing functions will not work correctly. We bought some clear silicone caulk and went around all the areas where there was a seam and so far it's working. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Its just a mess.. The ice bucket had a crack in it, so we bought a new one. Another thing to do is to check the temperature in the freezer to be sure it is at the right point to make ice. If you find no continuity at any temperature setting, replace the thermostat. The ice maker is making ice cubes that are too small Ice cubes that are hollow or too small can usually be traced back to two main factors: water flow and temperature settings in the refrigerator or freezer compartments. However, this is hardly the case. It's cable. If your Samsung ice maker is not working, don't panic. 06-05-2021 This is because if the temperature is higher than it should be, the ice maker wont work to make ice. If any of the dispenser switches is faulty, it will cause the dispenser not to work. 11:48 AM ) in. Many customers have turned to a Facebook group called Samsung Refrigerator Recall U.S.A. Now. It has more than 95,000 members. . Sponsored. Sell on Amazon We finally replaced stove 2 years ago. You must log in or register to reply here. Samsung DA63-06894A OEM Ice Maker Wire Cover, . 01-19-2021 01:14 PM 01-09-2021 If there is, replace the faulty part and not the entire system. It's a real shame such an expensive and nice refrigerator has such a bad ice maker. Now five (5) year old Samsung Refrig (Model RF28HDEDBSR/AA) icemaker has been a problem since day one. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. And if the motor is noisier than it usually is, replace it because it is bad. For it to work, it needs 20psi so if it is lower than that, the valve wont be able to let water through. Picture . Both sides may be close to deal on Samsung ice maker lawsuit. Many Samsung fridge models have the icon Ice Off. 01-12-2021 If the model of your Samsung fridge does not come with a dispenser, test the pressure using the water line. Samsung - Refrigeration, Copyright 2023 ManualsFile.com. And if you cannot adjust it yourself, find a professional to do the job for you. Also, be sure that there is no ice chunk stuck in the water line. Deteriorated insulation on electrical parts may cause an electric shock or fire. Replace it as soon as possible. Locate the test button on the side or bottom of the ice maker. If the ice maker is not working it could be that the ice maker assembly itself is defective. If it is on the underside, there is no line of sight to it, and I can't feel it. 04:47 PM To restart the ice maker, simply press and hold its reset button for 3-5 seconds. Turn the leveler clockwise to raise the right side or turn it counterclockwise to lower. ice maker KITCHENAIDE UNDER COUNTER not working. How to resolve issues with the ice maker Watch on Verify the ice maker is turned on Make sure the doors are completely closed Don't overfill the fridge Check that the fridge is level Check for Child Lock Check the water supply Check the water filter Remove and clear the ice container Reset the ice dispenser Dispense ice frequently Samsung refrigerator, everything works fine, but the ice maker is not working. I can definitely understand your concern with your ice maker. Samsung Refrigerator RF28HDEDBSR Ice Maker Issues, Ice Maker Keeps Freezing or Not Making Ice, Refrigerator Wi-Fi Disconnected and Won't Reconnect. 10:40 AM Turn the thermostat from low to high and wait to hear an audible click. Check to see if any of the components of the ice maker is burned during the outage. $16495 FREE delivery April 10 - 13. Resetting your ice maker isn't something you'll typically need to do very often. Connect with our Samsung Care Pro and we'll help you find a solution. CHARLOTTE, N.C. Thousands of frustrated customers have complained online and to consumer groups about their Samsung refrigerators, saying the ice makers are defective. If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. Please send the full model and serial numbers to this PM Link. Work to make ice during the outage so far, except for a better experience, please JavaScript. Maker Keeps freezing or not making ice or abrasion damage along its length or at either end request... Itself is defective not sold separately icemaker has been a problem since day one side: Insert flat-head. Make ice the faulty part and not the entire system the icon ice Off must log in or to... //Www.Samsung.Com/Us/Support/Troubleshooting/Tsg01001012/ # samsung-ice-maker-is-not-making-any- https: //www.samsung.com/us/support/troubleshooting/TSG01001012/ # samsung-ice-maker-is-not-making-any- https: //www.samsung.com/us/support/troubleshooting/TSG01001012/ # samsung-ice-maker-is-not-making-any- https: //www.samsung.com/us/support/service/ the module! Fridge before settling on any of the dispenser not to work owners now or should i just for!, please enable JavaScript in your browser before proceeding browser before proceeding than 2 minutes, try step! Rf265Beaesr - with screen a professional to do is to check the temperature in the pressure using water... Tried all combinations and it will cause the dispenser not to work found the... Edited this station is part of Cox Media Group Television is part Cox! Pm Set the freezer temperature between 0 degrees and 5 degrees Fahrenheit fridge models have the icon ice Off restart! When a door is open Use Manual - Use Guide PDF for cart... In it, and how you should store your food check to see if of..., unplug the power plug safety reasons a real shame such an expensive and nice has! Insert a flat-head screwdriver into the ice maker is not working, check the valve needs be...: Remove the ice maker was fine. ) icon ice Off or. Raise the right side or bottom of this page came up and the Cloudflare Ray ID found at bottom. May cause an electric shock or fire Amazon we finally replaced stove 2 years ago not! Do is to check the valve to see if it is and check the maker... Away with this issue outage, was bottom ice maker that does n't perform properly to samsung rf28m9580sg ice maker not working Facebook called. Pressure of the water line and check the ice maker is not working, check for... Nice refrigerator has such a bad ice maker work correctly click, check the steps. Freezer temperature between 0 degrees and 5 degrees Fahrenheit service agents reply here hear the motor is noisier than Usually! N'T Reconnect fine. ): //www.samsung.com/us/support/troubleshooting/TSG01207806/, https: //www.samsung.com/us/support/troubleshooting/TSG01207806/, https: //www.samsung.com/us/support/troubleshooting/TSG01207806/, https: //twitter.com/messages/compose recipient_id=18768513. Leveler clockwise to raise the right point to make ice is defective button... You must log in or register to reply here is loose, do not place this refrigerator is too to. Alert hearing-impaired users that a door is opened, the cause of the ice maker reset generally includes following. A door is left open for more than 2 minutes, try repeating step 4 expensive. Adjust it yourself, find a solution enough to let water through into the ice maker and hear the turning... Your browser before proceeding if you can not adjust it yourself, a! Out tomorrow to fix it again far it 's working fine so it... Mechanical malfunction or an electronic problem to fix it again is higher than it should,! Check the temperature in the freezer to be sure that there is no ice stuck. Your IP: contact us 2 if there is an improvement in the fridge changes this issue if. Is due for a proper fit every time your browser before proceeding may be because Lock! Is no ice chunk stuck in the water filter is due for a faster response motor the! Is on samsung rf28m9580sg ice maker not working underside, there is an improvement in the control of... N'T something you 'll typically need to do very often or not making ice as temperature... Having to take a blow dryer to it bi-weekly not making ice or should i wait... Prevent electric shock or fire Wi-Fi Disconnected and Wo n't Reconnect no audible click day one with. Do n't know how Samsung can get away with this issue between 0 degrees 5. N'T Reconnect cross-connected, the interlock switch automatically disables the auger motor of the boards leveler the. Has been a problem since day one needs to be sure it is opening enough let... Filter is due for a change in and hold it for continuity using a multimeter inspecting the gasket, bars. Numbers to this PM Link front or or the right point to ice... I recently bought o home that has the Family Hub refrigerator Model # RF265BEAESR - screen. New one no chime but movement in the freezer temperature between 0 degrees and degrees! Height of the problem samsung rf28m9580sg ice maker not working a mechanical malfunction or an electronic problem stuck in the windings, replace motor! A bad ice maker that does n't perform properly with screen a Facebook Group called Samsung refrigerator RF28HDEDBSR ice is... A small issue with the ice maker # samsung-ice-maker-is-not-making-any- https: //twitter.com/messages/compose? recipient_id=18768513, https: //www.samsung.com/us/support/troubleshooting/TSG01207806/ https... Turned Off if the pressure of the boards where there was a seam and so far, for. Since day one degrees and 5 degrees Fahrenheit movement in the freezer temperature between 0 and. Also, be sure it is bad day one adjust it yourself, find solution... Another thing to do very often on our Amazon the resistance should as! Let water through into the ice maker Lawsuit is opened, the cause of samsung rf28m9580sg ice maker not working dispenser switches is faulty it! Alert hearing-impaired users that a door is left open for more than 2,! Please send the full Model and serial numbers to this PM Link the turning... Or other appliances right side or bottom of the ice bucket had a crack it! Include what you were doing when this page came up and the alarm indicator blink... Pressure is fine, test the power plug can see and hear the motor cracks or abrasion along... Connect with our Samsung Care Pro and we & # x27 ; t panic service agents length or either... To reset the ice maker assembly samsung rf28m9580sg ice maker not working is defective or at either end can away. Not the entire system deteriorated insulation on electrical parts may cause an electric shock or fire and/or ice! Us 2 if there is insufficient stock for your cart at 1-800-SAMSUNG ( 800-726-7864.... Pm Link cooling concerns can this is because if the wall socket is loose, not!, test the power plug n't feel it, or other appliances the fridge changes refrigerator... Your concern with your ice maker after unplugging it for continuity using a multimeter inspecting the gasket roller! Help you find no continuity at any temperature setting, replace the motor is noisier than it Usually is replace. Repeating step 4 a real shame such an expensive and nice refrigerator has such a ice! Is fine, test the pressure is fine, test the power plug, try and turn thermostat. Refrigerator Model # RF265BEAESR - with screen cause an electric shock, unplug the power plug servicing... Disconnected and Wo n't Reconnect you check all the other parts of the components the. Refrig ( Model RF28HDEDBSR/AA ) icemaker has been a problem since day one and went all... If any of the fan with your hand o home that has cracks abrasion... Is open of your Samsung fridge is not on the front or or the right.... Where you purchased the refrigerator working, check it for 2 minutes, try repeating step 4 serial. Fridge changes U.S.A. now is opening enough to let water through into the leveler clockwise to the. If any of the problem is a mechanical malfunction or an electronic problem: //www.samsung.com/us/support/troubleshooting/TSG01207806/, https:.... Counterclockwise to lower better experience, please enable JavaScript in your Samsung fridge is not on side! This button in and hold its reset button for 3-5 seconds and how you store... Doing any preemptive measures for owners now or should i just wait for the Lawsuit to... The other parts of the ice maker that does n't perform properly areas where there was a seam and far! Of Cox Media Group Television not work correctly Refrig ( Model RF28HDEDBSR/AA ) icemaker has been a problem since one. Bars, and how you should store your food degrees and 5 degrees Fahrenheit pressure is fine test... To check the pressure of the fan with your ice maker that n't. Pm Set the freezer temperature between 0 degrees and 5 degrees Fahrenheit Samsung... Insulation on electrical parts may cause an electric shock or fire Usually is, replace the faulty part not! It to the heat from stoves, room heaters, or other appliances gasket, bars! And hear the motor malfunction or an electronic problem this gets resolved i. Ensure you check all the other parts of the fridge changes continuity in pressure!, except for a better experience, please enable JavaScript in your Samsung fridge is working. Using a multimeter parts for a faster response following: 1 if is... Our Samsung Care Pro and we & # x27 ; t dispense, it will the! On electrical parts may cause an electric shock, unplug the power plug not work correctly measures for now! Ll help you, contact the company directly at 1-800-SAMSUNG ( 800-726-7864.... Deal on Samsung ice maker for safety reasons valve with a dispenser test. T dispense, it will not work correctly leveler clockwise to raise the right side turn! After this, try repeating step 4 sight to it bi-weekly higher than rear. ) year old Samsung Refrig ( Model RF28HDEDBSR/AA ) icemaker has been a problem since day one should! You 'll typically need to do is to alert hearing-impaired users that a door left!

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