I can get to the Dealer/Engineering Mode menu but no option to reset to factory. Power on the radio. 3. Also you have to change the city back to . A timeline of stories related to this problem. dealing with endlessly rebooting Uconnect infotainment systems, an over-the-air update apparently went out to certain 2017 and 2018 model year cars, open space where it will receive a solid satellite signal, left both customers and dealers in the dark, GM-owned BrightDrop to add 4,000 electric vans to Ryders fleets, Everybody hates GMs decision to kill Apple CarPlay and Android Auto for its EVs. Thanks, I had gotten them, 1st, silly me expected to find radio reset information in the dedicated radio instruction book, instead they put it in the car manual. %%EOF This will do a hard reset. 4. Touch the phone app or use voice commands to make a call. 196 0 obj <>stream Those who have received the signal have reported that their vehicles are finally free of the reboot cycle. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Reconnect it and start it up and just let UConnect go through the start up process without touching anything. Power up your navigation system with fresh road data and the latest points of interest. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Instructions are provided on the product page or you can visit the Help Center. The following is an example of complaints posted online by drivers whove had problems with their Uconnect systems [sic throughout]: It has been alleged that Fiat Chrysler is aware of the issues drivers are experiencing, as the companys representatives, dealers and technicians have all admitted that the Uconnect system defect is a known and pervasive problem.. @UconnectCares I despise you with every fiber of my being. Nav through CarPlay stops, screen flickers between different displays and when on a call it will change the audio between car speakers and phone audio as it chooses. Interested in getting these stories in an email? It's good information to have in your back pocket. Chrysler Facing Lawsuit Over Uconnect System Problems, Touch screen freezes, locks, goes black or blank, or flashes with the Chrysler logo, GPS and navigation system keeps turning on and off, or doesnt work at all, Rear-view backup camera doesnt work when reversing, or stays on when the car is in forward motion, Uconnect theater system doesnt work properly, Heated seats dont work or are stuck on, Loss of Bluetooth connectivity, which is necessary for hands-free calling, TV monitors fail to turn on, connect and/or sync with the Uconnect system. Before then we were pulling the fuse a lot to deal with the Theater app taking the whole system down. The endless reboots would continue even if the cars were off and the keys were nowhere nearby. NEED HELP WITH YOUR UCONNECT SYSTEM? The following is just an example of the wide range of problems being reported in connection with the Uconnect touchscreen and the system itself. Master Reset. - 2014 - 2019 Dodge Durango. The automaker, however, has done little to remedy the issue, aside from replacing defective parts with more defective parts, the suit claims. Click on the Phone icon. It's as if things were re-calibrated to show me going north . Unlike cell phone apps that feature small screens and even smaller . Uconnect Reset. I will try to post an update with a video link. A second lawsuit has been filed concerning Uconnect defects in the 2017-2019 Chrysler 300 and Pacifica. This action wipes saved user data from the radio and reverts everything back to factory default settings. I took it out, formatted and reloaded it. 0000099869 00000 n But my radio system turns on and off like 40 secs at a time I tired resetting and still doesnt work right I took out radio fuse it drained my battery . In February of 2018, FCA sent out an over-the-air software update that promptly caused thousands of units to endlessly reboot every 45 seconds or so. 2.1K 369K views 2 years ago #uconnect #dodgeram Quick video showing you 2 methods how to reset Uconnect or soft reset uconnect system. Your cart will only be available after logging in again. 2017 Pacifica Touring L (gas) No ESS - Sept. 2016 build. 0000103445 00000 n To find your map update, enter the model and year of your Uconnect vehicle into the menu at the top of the page. I can go to pretty much any other auto manufacture and get there app for free, if its not free, i get all the functions of the APP for cheaper then Rams Cheapest plan. It turns with me but doesn't track my position to my location. To get to the engineering dashboard, press the hot and cold up and down buttons at the same time for five seconds. Uconnect Factory (Engineering) reset: Hold temp up and down buttons to access engineering menu. Uconnect 4C With 8.4" Display (Sales Code UAS or UCS). 0000014310 00000 n This problem has popped up in the following Chrysler generations.Most years within a generation share the same parts and manufacturing process. Thanks! According to numerous exchanges with the Uconnect customer support account on Twitter, other customers are seeing the same thing. / Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Press the "Apps" button on the menu bar. Coming from the tech industry I looked around the internet on how to reset uConnect. 0000019129 00000 n Sensor-assisted GPS ensures that you'll be able to find your way no matter what destinations you have in mind. After reconnecting the battery, a bunch of my vehicle controls/settings are missing. I click no and it keeps popping up. Hold the top right corner of the screen for about 13 seconds *It may take longer. 0000022922 00000 n Uconnect 8.4 bubble fix. On Radio Go to Phone> Settings> Select Device in List and Delete the device. Visit the Help Center for More Information, Learn more about the latest Uconnect map update, Find answers to your map update questions. Need to check my software version now. This plaintiff alleges their Dodge Dart Uconnect system began to freeze and then shut off in April 2016, leaving a blank, black screen that didn't work, so the plaintiffs took their car to a dealership for repairs while the Dart was still under warranty. The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. To find your map update, enter the model and year of yourUconnect vehicle into the menu at the top of the page. 0000097714 00000 n We've edited the post a bit to include re-pairing instructions, for your convenience. 2. For some its come too late, as the constant rebooting has drained their vehicles batteries completely. 0000013864 00000 n On the Phone, Go to Settings> Bluetooth> Unpair/Forget Existing "Uconnect" and duplicates. Updating your map maximizes your driver-centric navigation experience, helping you get the most from your system. 0000025538 00000 n Come join the discussion about performance, modifications, classifieds, troubleshooting, maintenance, and more! The software will be updated from S21.8 to S21B.5. Remove fuse #37 for 60 seconds. If you are experiencing issues with your UAQ or UAS system please attempt a master reset. Andrea. how do you hard reset the uconnect? Change Dealer. 0000003538 00000 n %PDF-1.4 % The Kansas-based lawsuit had plans of earning nationwide status. Contact Us Get in touch with the HERE Customer Support team via phone or online contact form. Drivers may also be able to file claims for their cars diminished value, any out-of-pocket repairs, and the difference between what they paid and what they should have paid for a car with an allegedly defective infotainment system. If you have Uconnect version 8.4, here's how to perform a soft reset: With the car in park, turn the ignition on to "Run." While doing this, simultaneously press and hold the volume knob and tuner knob at the same time for about 10 to 20 seconds. 0000096963 00000 n Register a free account today to become a member! Sep 27, 2016. I tried the 1 out of my Challenger and it too seemed not to work. Will Uconnect relearn what vehicle it is in? This turns on the accessory systems of the. Posted on Feb 25, 2013. Please enable cookies and reload this page. This was a huge multi-year model recall potentially affecting just about every newer model Ram made, as well as a large number of other Dodge, Chrysler and Jeep products. #uconnect @jeep #jeep pic.twitter.com/6vmuv5BNrl. The problem began over the weekend after an over-the-air update apparently went out to certain 2017 and 2018 model year cars. The Chrysler Navigation Store is your official online source for 300 GPS navigation system map updates. In that time the technology has broadened and the screens have grown, but one thing remains the same the darn thing keeps freezing, become unresponsive to touch inputs, and randomly reboots. Turning off and on the vehicle does not seem to have an effect. Simply enter your vehicle identification number (VIN) to check for any updates. 0000094086 00000 n 2018 (LX) Chrysler 300 2018 (WD) Dodge Durango 2018 (WK) Jeep Grand Cherokee 2018 (DS) RAM 1500 Pickup 2018 (D2) RAM 3500 Pickup 2018 (DD) RAM 3500 Cab Chassis . If you would like to unsubscribe from theses third-party accounts as well, please contact us directly at privacy@here.com, Order navigation system map updates and related products for your Uconnect vehicle, If your model/model year is not listed, please contact Uconnect or your local dealer. A number of class-action lawsuits say the system is dangerously distracting. After that, something went wrong with SiriusXMs Travel Link feature. The Fora platform includes forum software by XenForo. A majority of the customers who spoke to The Verge earlier this week about their malfunctioning vehicles have reported back that the maddening reboot loop has stopped. You need to login to add product to "Saved for later". Next, at the same time, press and keep the volume and tuner knob buttons flat. Press the "Phone" button in the Menu Bar on the touchscreen. Tried a small 1GB USB that I had in the drawer with 1 album and it worked. How to fix 2020 RAM 5500 Black Radio Screen? 2017 RAM 2500, 2017 RAM 3500, 2018 Jeep Cherokee . The system is constantly malfunctioning, creating dangerous distractions and diminishing the resale value of the vehicles. Each product page details the map coverage area, highlights new road data, and provides clear installation instructions. If not, the manual should indicate where you can locate the VIN. New cases and investigations, settlement deadlines, and news straight to your inbox. 2. Advantage Package Unlimited Wi-Fi Hotspot $29.99/month. 4th Gen : 2009 - 2018 & 2019 - 2023 Classic. iPhone 11 intermittent connection issues 2017 Ram 1500 UConnect 8.4, Ram fobs having issues truck starts here and there. Quickly access installation instructions, ordering information, FAQ, and much more. Zhongzheng District. Soft reset UConnect UAS not working (2018 radio). 0000101597 00000 n The They may also lose access to safety features such as the back-up camera and hands-free phone use. We accept all major credit cards and PayPal. I held them both over 40 secs, both in ACC and in RUN and get no black screen. S Thanks for your response. Get turn-by-turn Navigation via voice command or typing (parked only) or get suggestions and explore nearby points of interest. This Website requires your browser to be JavaScript enabled. Many times these are class-action suits that look to cover a group of owners in a particular area. The soft reset instructions suggested above may not work on your vehicle as they are for a different generation of Uconnect systems. 0000018854 00000 n To start a conversation, click our username then select the start a conversation button and send us your make, model year, and mileage for us to review. ftd. - Chrysler 300 question. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC. Click to expand. That only works for 2017. 0000095030 00000 n 0000026852 00000 n You are using an out of date browser. In order to reset the radio or restore factory defaults in the Dodge Challenger and Dodge Charger UConnect system, you need to first get to the secret engineering dashboard. Allegations have surfaced that a defect in Fiat Chrysler's Uconnect system is causing some vehicles' entertainment, communication and navigation features to malfunction. Owners of 2017 Ram 1500s offer tricks to reboot the 8.4 Uconnect radios. Taking notes. The issue I have is that Android Auto intermittently works. Namely because the defects limit access to backup cameras, navigation systems, and climate control. Still no joy. 0000003727 00000 n Press "Reset". To find the proper model year for your vehicle, look at the 10th digit of your vehicle identification number (VIN). 0000103874 00000 n 0000103604 00000 n xref Select "Add device." Uconnect Phone will display an "In progress" Select "Settings." 4. SYMPTOM/CONDITION: Customers may experience one or more of the following: B. JavaScript is disabled. Step 3) Let go of the buttons (after the screen goes black) Step 4) Turn vehicle off Step 5) Open driver's side door for thirty seconds Step 6) Close door Step 7) Restart vehicle This will wipe all of your personal settings and take it back to factory default. This took awhile to clean the screen but saved me hundreds of dollarsI watched @richideates (remove the panels) https://youtu.be/eGbIF_EExfg@MoonBuiltGarage for great instructions on everything! Based on reports from customers who spoke to The Verge, as well ones posted to Twitter, it appears that either FCA or SiriusXM started sending out a signal that disables SiriusXM Travel Link sometime Wednesday afternoon. You are using an out of date browser. 2. stream your favorite tunes through your vehicle's speakers and make the most of your driving experience. working with ClassAction.org are no longer investigating this matter. 3,530. *Fresh road data, combined with speed limit markings, improves travel time estimates and generates more accurate routing options. They also said the problem was regional to the northeast US and Canada and was limited to vehicles with the uConnect 4C NAV and 8.4-inch touchscreen. JavaScript is disabled. I knew there was a reason I love my Android! Joe Sapienza, a customer from Long Island, New York who we spoke to yesterday, said the infotainment system on his 2018 Jeep Compass Latitude was rebooting even when he was out of the car and the key was out of the ignition. - 2017 - 2019 Chrysler Pacifica. Touch the incoming message heads-up notification to hear the notification. Freezes, doesnt allow changing of the screens sometimes, changes pages on its own during phone calls, and flashes to a blank screen out of nowhere. uConnect's long list of problems has a frustratingly short list of solutions, most of which require shutting down the car so the system can reboot. If you are having trouble logging into the app, please contact Uconnect Care at 1-877-855-8400 (U.S.) or 1-877-324-9091 (Canada). Much like the first, the plaintiffs claim the system is nothing but an endless series of reboots and headaches. You must log in or register to reply here. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Thanks for the positive feedback! 0000102837 00000 n I tried to turn off the van and restart ( multiple times) but that did not fix the problem. This makes no changes to your settings, it is just a reboot procedure. And that there's at least 17 technical bulletins about the 4th generation Uconnect system, but none of them seem to actually do anything productive. On Apple device Go to Settings>General>Carplay>Forget this Device. They changed models in 2018. Dealers are Becoming Pretty Much Useless for Truck Customisation. The computer should flash the brand name of Your car and then go dark after keeping down the knobs. I am not going to pay $30 a month for this crap, because that is how much they want for it in Canada for a fully loaded plan. Ram Year. The compass will now function normally." Davidmurphy02 Active Member Joined Jul 8, 2018 Messages 89 Reaction score 185 Sep 22, 2018 #5 Jstadick said: I have been having trouble with GPS and Apple CarPlay recently. Disconnect the negative battery cable and wrap it in something to prevent shorting and leave it off for 30 minutes to allow everything to discharge. Does anyone know if uconnect is worth keeping, and what does it cost to renew? 5. Reset does not work for 2012 Chrysler 300 C i've tried everything nothing works, I dont have an answer. All this left both customers and dealers in the dark, and since the problem is exclusive to essentially brand new cars, the lack of information has irked a lot of people who recently made a major financial commitment to one of the automotive giants sub-brands. en / us. Laser light radar and aerial imagery are among the powerful tools that ensure the accuracy of your map. Waiting for my 2022 to arrive and thought I would ask about the SIRI function. I disconnected my battery to replace a faulty paddle shifter on my 2018 DDRT. 0000000016 00000 n And while not having access to radio stations or heated seats is an inconvenience, it's much more problematic when features like climate control are hidden behind the now unresponsive touch screen interface. Here to help with your Wi-Fi inquiry, @IsThisThingWorking! The case, Pistorio, et al., v. FCA US LLC, was filed in Michigan. My 8.4 touchscreen in my 2018 Ram 2500 is doing the same thing. The case will continue for Kansas owners who purchased or leased a Chrysler vehicle with an 8.4-inch Uconnect system on or after 01/23/2013. There is a post on RAMforum with details about the update and links directly to the update file if UConnect doesnt seem think you need it. 0000027157 00000 n . 4) The Uconnect Access App will confirm if your command was sent (or not). Thank you. 0000003869 00000 n This vehicle is supposed to offer the 4G Wi-Fi hotspot as described in the sales brochure. 0000101038 00000 n Browse Categories Answer Questions . Signup for free email alerts for your vehicle over at CarComplaints.com. I tried the right hand corner invisible button people talk about, but nothing happens. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Maybe you've experienced this problem. Uconnect for Chrysler - System Updates & How-To Videos Skip to main navigation Support General Support by Brand SYSTEM UPDATES See if you qualify for a software upgrade. Press "Settings". Any 2014+ Chrysler with 8.4-inch uConnect. The plaintiffs claims are something most Chysler owners are familiar with. For a better experience, please enable JavaScript in your browser before proceeding. On average, the latest map update for North America features64,238 miles of new roads. You can also expect them to share the same problems. Place the ignition in the ACC or ON position. The Chrysler Uconnect infotainment system makes your Tyler commute more enjoyable and convenient with features like turn-by-turn navigation and smartphone integration with Bluetooth phone and audio connectivity. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and ensure CarPlay is enabled. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. You need to login to use notification tool. Heard great things about it being fast too. On Radio Go to Phone> Settings> Select Device in List and Delete the device. Reaction score. Major class action law firms use this data when researching cases. Did you do the update for the rear screens, the one you do via USB? A list of open investigations and Common reasons for missing models are:1) Map update is no longer sold 2) Model Year is too new for a map update/update not available yet 3) The map update for your system is not sold/distributed by HERE Technologies. Boyd Chrysler Jeep Dodge Ram of South Hill, Va / South Hill. Basically can it be disabled completely? Are you ready to optimize yourUconnect navigation system? The lawsuit said the problems continue even after multiple replacements of the entire system. The 2nd Generation Chrysler 200 has a 9-speed transmission that suffers from hard shifts, lurching problems, and a wiring harness defect that can cause suddenly shutdowns or unexpected shifting into neutral. When I left for work yesterday I noticed my navigation map had me going in an entirely different direction. Find your Update Enter your model and year in the menu above to quickly find your map update, See Whats New Product page offers details on new road data, product features, and more, Proceed to Checkout Complete your map update order using our secure payment process*. Depending on your country, different offers might be available, Login to speed up the checkout process and save payments to account, In rare situations, some of your subscriptions might be kept as they are maintained by third parties. 2018 JGC TH. Not sure where to find your VIN? 0000101745 00000 n 110 87 Exact data may vary by product. None of the old procedure work. It may not display this or other websites correctly. 0000101280 00000 n Enter the Uconnect Security PIN on the keypad and touch "OK". There seem to be some (lots?) The suit specifically mentions problems with the 8.4A and 8.4AN systems in the 2017-2019 Chrysler 300 and Pacifica. My first suggestion would have been to make sure that was turned on. 0000098198 00000 n 0000002593 00000 n If You need to do a factory reset or install software updates You will have to take Your vehicle in to the dealership service shop. Go forth without fear in your Chrysler Brand vehicle with available Uconnect Navigation guiding you and delivering information about your route along the way. - 2015 - 2019 Chrysler 300. Updating your map maximizes your driver-centric navigation experience, helping you get the most from your system. 0000003994 00000 n 1 - disconnect battery, reboot everything (what the heck, free) 2 - turn on gps setting for clock, and see what happens, (does GPS work now?, is the clock even correct?) Turns out there are many uConnect reset procedures depending on the model. https://youtu.be/5DWuBkK3O5EFollow me on: Y O U T U B E https://www.youtube.com/mywithallmyart F A C E B O O K | https://www.facebook.com/MyHallCloset/ I N S T A G R A M | https://www.instagram.com/nathkelley/ P I N T E R E S T | https://www.pinterest.com/nathkelley/ T I K T O K | https://www.tiktok.com/@nathkelley The website requires your browser to enable cookies in order to login. This usually happens in the morning so I thought it was because of the sun starting to rise and it's picked up by the auto light sensor. The Uconnect system freezes, the screen goes blank, and there's no way to control the climate or view the backup camera. Whats worse, the suit claims, is that drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. If anyone knows how I would really appreciate your input. Found on another forum researching a different issue. To reset the uconnect on the 2012 chrysler 300 you need to hold down the vr and phone buttons on the wheel while the vehicle is on. For 10 to 20 seconds, keep the knobs pressed down. All Rights Reserved, By submitting your email, you agree to our. 2018, 10:57 PM UTC | Share . It now has a mind of its own making. 0000003679 00000 n 0000104425 00000 n That was shot down when the judge ruled the plaintff's based their claims on state law which cannot govern out-of-state transactions. Then restart phone and pair again. 0000094719 00000 n . Other customers are reporting problems with charging devices via their USB ports after the fix, as well as an inability to use Apple CarPlay. In this video I show you how to preform an in menu reset. 0000101900 00000 n Learn more about whats in your map update and how you can benefit in all types of driving conditions. Sorry if it doesn't. Press and hold the "power button/knob" in for 10 seconds or more. My system in my 2017 was smoother.. maybe it needs an update but 1st impression is not good. Ive had an issue with uconnect theater freezing up uconnect as well. Have a 2018 Hybrid and wondering if it's possible to soft reset Uconnect. Used to work all the time but now I can't figure out why it sometimes works and sometimes doesn't. I recently purchased a 2018 Chrysler 300C with the UConnect Nav system. Much like the first, the plaintiffs claim the system is nothing but an endless series of reboots and headaches. 0000018473 00000 n Additional support is available via the Help Center. For a better experience, please enable JavaScript in your browser before proceeding. Also, settings for the remote start and other functions are no longer showing. Chrysler Lawsuit Surrounding Uconnect Problems Published on October 26th, 2020 There has recently been a class-action lawsuit filed against Chrysler alleging that 2017, 2018, or 2019 Chrysler Pacifica or Chrysler 300 vehicles have issues with their Uconnect infotainment system. This needs to CHANGE! Go to DriveUconnect.com and input your VIN to see if its available for you. Jan 11, 2018 2006 Jeep Grand Cherokee. Press "Clear Personal Data". Make sure Siri is on & CarPlay is not restricted. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. 0000094140 00000 n In 2018 Fiat-Chrysler (FCA) sent out an over-the-air software update that caused thousands of units to endlessly reboot every 45 seconds.A class-action lawsuit alleges the best FCA has offered customers is to replace one faulty unit with a newer, but equaly defective one. BUY 3 TIRES AND GET THE 4 th FOR $1. 119896 Views 34 Replies 11 Participants Last post by Craig130, Feb 16, 2022. Like what are they thinking? FCA says its working on a longer-term fix, meaning its trying to find a way to re-enable Travel Link without sending these vehicles back into a reboot cycle. GPS had her all over the place, out in fields, miles away from where she was. CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Any advice or suggestions would be greatly appreciated. Those who havent are being advised by the Uconnect support account to turn their vehicle off, turn it back on again in an open space where it will receive a solid satellite signal, and leave it running for at least 15 to 20 minutes. 0000104064 00000 n Advantage Annual Package 2GB Wi-Fi Hotspot $99.99/year. This is the worst part of the truck. Then press the start button with your big toe of your right foot. Search Fixya. 0000102240 00000 n Uconnect system. Step 2) Hold down the Phone and voice recognition buttons (or volume and tuner knobs), at the same time, for thirty seconds. It would probably be faster to plug it into a potato, he writes. 0000003492 00000 n Had one at home and when it started joining conversations from the other room and playing back some previous conversations it was not included in I unplugged it. Lawsuits about this problem have already been filed in court. Aargh, I have the same problem. The California-based suit said the reality is there's no such evolution. Just wanted to get this out there quickly) OVERVIEW: This bulletin involves inspecting the software level and updating the software if needed. Does anyone know how to factory reset a 2018 UConnect UAS 8.4 No-Nav system in a 2018 Dodge Challenger? With a black, unresponsive screen, owners are left without a way to control the radio, navigation, remote locking, climate control, and other important features. this combination DOES bring up a dealer menu, however, except for a forced usb update option the available menus are all informational only with software version information, serial numbers, IMEI etc and does not offer a reboot/reset option for the radio itself. Jay Scaletta, you have left me in stitches! One class action lawsuit has already been filed on behalf of 2017, 2018 and 2019 Chrysler Pacifica and Chrysler 300 drivers - but attorneys suspect the problem could . ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. The VIN is often found on the drivers side dashboard just beneath the windshield. Select "Paired Phones." 5. Each product page details the map coverage area, highlights new road data, and provides clear installation instructions. 0 helpful. The volume/tuner combo just mutes the radio. The Fora platform includes forum software by XenForo. I had to call Uconnect customer service because none of the steps I found online worked for my 2018. You may also calibrate the compass by pressing the "ON" button on the touchscreen and completing one or more 360-degree turns (in an area free from large metal or metallic objects). year to help you gain confidence about one of your largest purchase decisions. Reset Personal Settings. . He also says CarPlay is only working maybe 1/4 times, and that his phone is charging slowly. Powered off the uConnect system and a Chrysler logo appeared again as it shut down.

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